Director of Product at Owner

About Owner Owner is the AI-native system local business owners use to succeed, starting with restaurants. We’re building the system that replaces the many tools owners use to run their business. It powers everything from the restaurant’s website, online ordering, CRM, POS, and more. Product philosophy Most small business software makes owners do the work to get what they want: sales growth and profit growth. Owner does the work for them agentically. Our system drives demand, converts it, and helps operators run their business day to day. As it improves, the business improves with it. Using Owner should feel like having a team of great operators, engineers, and marketers working for you. Our vision We’re starting by helping independent restaurants succeed online. But it’s not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive. Once we nail the solution for restaurants – we’ll scale it into every other local business type. In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age. Read our Series C memo here → [Upgrade to PRO to see link] Our traction Since 2020, we've generated tens of millions in revenue and processed over half a billion dollars of online orders. 1 in 5 Americans have used an Owner.com [Upgrade to PRO to see link] website. More importantly, we’ve helped over 20,000 restaurant owners, and saved them nearly $200 million in fees. Our team Our team is now in the low hundreds. We’ve got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe. We’ll be scaling even faster in 2026 to keep pace with our customer growth. Where we work Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location! Why we're looking for you Owner is building the AI-first restaurant profit suite. Rather than a series of tool you have to learn and operate - we are the self-driving platform for success. You will lead all the restaurant facing product teams spanning POS, Payments, Mobile, Web, and AI-powered agent services, setting a unified strategy that drives revenue growth, operational excellence, and best-in-class guest experiences for thousands of restaurants and millions of diners. The Impact you will have - Set clear multi‑year product visions and roadmaps, balancing near‑term wins with durable platform bets. - Deliver reliable, intuitive experiences across in‑store and online workflows so operators move faster and guests have a consistently excellent experience. - Establish measurable goals and operating rhythms that tie team work to business outcomes like conversion, speed of service, retention, and revenue. - Drive rigorous discovery and fast, high‑quality delivery, ensuring launches are well‑tested, clearly communicated, and easy to adopt. - Strengthen product quality bars for performance, accessibility, and usability across web, app, and in‑store surfaces. - Build and mentor a small portfolio of PM teams, up-leveling product sense, decision quality, and cross‑functional collaboration. Who you’ll work with - Design and Engineering partners to ship polished, resilient flows across web dashboard, in‑store POS, and payments touchpoints. - Data and BizOps to size opportunities, define KPIs, and attribute impact across conversion, speed of service, reliability, and revenue. - Customer‑facing teams in Launch, Success, and Support to bring field insights into the roadmap and ensure clean rollouts and enablement. - Go‑to‑market partners to position capabilities clearly and communicate value to prospects and customers. - Adjacent product areas to ensure the end‑to‑end guest and operator journey is cohesive and scalable. What we're looking for - 10+ Years Product Management Experience with 3+ years leading product managers or product teams - Director‑level product leadership with a track record of setting vision, driving outcomes, and scaling healthy teams. - Ability to get things done at scale: repeated examples of shipping high‑quality products that improved core business metrics. - Excellent product sense: sharp judgment on where to invent versus simplify, with a high bar for usability, performance, and accessibility. - Deep customer empathy: strong qualitative research chops that translate into crisp priorities and thoughtful tradeoffs. - Strong data fluency: defines clear KPIs, integrates quantitative and qualitative signals, and updates conviction quickly. - Clear, structured communication that drives alignment across levels and functions. - Technical depth to engage on architecture, integrations, reliability, and constraints. - Experience in restaurant or retail operations, including mission-critical, in-store workflows - Familiarity with POS ecosystems, hardware-plus-software products, or offline-tolerant systems - Background in payments or fintech, including onboarding, reconciliation, disputes, or financial reporting Pay and Benefits - The estimated base salary range for this role is $270K-$310K, depending on experience and location. The offer also includes a a generous pre-IPO equity package. - Other benefits include comprehensive health coverage, remote-first workplace, unlimited PTO - plus extra fun perks! Notice - Employment Scams Communication from our team regarding job opportunities will only be made by an Owner team member with an @owner.com email address. We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by a scammer, please mark the communication as "phishing" or “spam” and do not respond.