Loading...
SeniorFull-timePythonRustGitAI
Salary Range
$140,000 - $180,000 /year
About the Role
We are looking for a Senior Customer Strategy Analyst to join our Customer Strategy team at Owner.com. This role will be the driving force behind customer retention and growth, uncovering high-impact opportunities to help our customers succeed and collaborating across the business to execute on them.
Key Responsibilities
- →Drive customer retention by uncovering root causes of churn and surfacing actionable interventions across teams
- →Grow customer sales by identifying opportunities to increase customer sales and providing feedback that shapes the product roadmap
- →Elevate the customer experience by finding gaps that lead to frustration or unrealized sales
- →Own Customer Analytics by improving the analytics and engagement strategy for Customer Success and Customer Support
- →Tackle emerging priorities by leading or contributing to ad hoc projects as business needs arise
Requirements
- ✓4+ years in analytics, strategy, or ops
- ✓Excellent numerical skills, with additional technical background or education strongly preferred
- ✓SQL/Python skills a plus
- ✓Experience with SaaS, marketplaces, or high-growth startups preferred
- ✓Restaurant industry experience is a plus
