Account Manager (Junior/Mid) at Oxylabs

We’re a team of 500+ professionals who develop cutting-edge web data gathering solutions for thousands of the world’s best known businesses, including Fortune 500 companies.  What’s in store for you: You’ll be solving challenges for top-tier clients and collaborating with industry professionals. We’ll fuel your professional growth with vast internal and external learning resources and an environment of teaming up and knowledge sharing. Your day-to-day: • Act as the main point of contact and dedicated Account Manager for B2B customers, maintaining consistent communication (email, phone, online, in-person) to ensure customer satisfaction and retention. • Proactively identify and drive new upsell opportunities, managing each deal through to successful closure. • Generate new ideas for value-creating activities with the customers (new campaigns, feedback collection ways, etc.). • Act as the primary product advocate, competently addressing technical topics and providing guidance to customers and internal stakeholders. • Oversee and maintain CRM data quality (including status updates, opportunity tracking, tasks, conversions, and data enrichment), ensuring accuracy and timely follow-up. Your skills & experience: • At least 1-2 years of experience managing customer engagements, with a proven track record of driving positive outcomes for clients. • Strong relationship-building skills and commercial awareness; ability to understand business goals and map product value to them. • Customer advocacy: strong internal communication skills to effectively represent customer interests and collaborate with cross-functional teams. • Excellent written and verbal communication skills in English. • Strategic mindset to identify and drive account expansion opportunities. • Effective objection handling: confidence in handling difficult conversations and turning challenges into solutions. • Comfortable handling technical topics and coordinating across teams to resolve issues. Nice to have: • Previous Customer Success / Account Management / Sales / Procurement experience at a B2B SaaS or data company. • Hands-on sales experience. • Negotiation skills and experience managing contract discussions. • Familiarity with data concepts. Salary: • Gross salary: 2500-3600 EUR/month. Keep in mind that we are open to discussing a different salary based on your skills and experience. Up for the challenge? Let’s talk!