Customer Success Specialist at Oxylabs

We’re a team of 500+ professionals who develop cutting-edge web data gathering solutions for thousands of the world’s best known businesses, including Fortune 500 companies.  What’s in store for you: Plenty of career opportunities — and we’ll help you seize them with internal/external learning resources and knowledge sharing events. To make your professional growth journey smooth, you’ll have a supportive team around you, as well as access to mental and physical well-being resources. Your day-to-day: • Providing customer support for the B2C application, including addressing user inquiries and resolving issues (tickets - no calls). • Managing customer interactions across multiple channels, including social media platforms (Instagram, YT, DC) and product communication channels. • Monitoring, responding to, and moderating comments on Trustpilot, ensuring the company maintains a positive reputation and addressing concerns or feedback. • Working with Discord moderators to maintain an active, healthy community and facilitate user engagement. • Assisting in updating FAQs, help center articles, and internal guides to improve self-service options for users. Your experience & skills: • Fluency in both Lithuanian and English (written and spoken). • Strong interest in customer support roles, preferably within B2C digital products. • Familiarity with social media platforms (e.g., Facebook, Twitter, Instagram) and ability to engage professionally with users. • Ability to manage and moderate online communities, especially using tools such as Discord. • Organizational skills to monitor and respond to Trustpilot reviews and comments effectively. • Analytical mindset for collecting, categorizing, and presenting user feedback to internal teams. • Proactive approach to updating FAQs, help center content, and internal documentation. • Empathy, problem-solving skills, and a solution-oriented attitude when assisting customers. Nice to have: • Creativity for contributing to product and process improvements. • Experience with digital community engagement (e.g., Discord). • Skills in updating FAQs or help content. • Interest in tech and digital products. • Ability to analyze user feedback and suggest improvements. Salary: • Gross salary: 1300 - 1800 EUR/month. To support your professional growth and make you feel taken care of, we’ve put together an expansive benefit package. It covers learning, well-being, celebration, and much more — learn all about it here. Up for the challenge? Let’s talk!