Engineering Manager at Paddle

What do we do? Paddle offers digital product companies a completely different approach to their payment infrastructure. Instead of assembling and maintaining a complex stack of payments-related apps and services, we’re a Merchant of Record for our customers. That means we take away 100% of the pain of payment fragmentation. It’s faster, safer, cheaper, and, above all, way better. We’re backed by investors including KKR, FTV Capital, Kindred, Notion, and 83North and serve over 5000 software sellers in 245 territories globally. The role: Selling online as a software business is a complex process and many components need to work seamlessly to capture revenue and deliver this to sellers. Paddle manages payments so that we can take this burden from our customers. We process millions of payments globally and make thousands of payouts across multiple balance currencies every month. We do all this while ensuring we’re applying and remitting taxes accurately in all jurisdictions. As the Engineering Manager of our Retain team, you’ll lead Paddle's churn prevention product, helping our customers recover failed payments through smart dunning retries and automated recovery emails, while reducing voluntary churn via cancellation flows and term optimisation. You will be instrumental in helping scale and shape the direction of a product that helps thousands of companies each month drive their payment and billing operations. Each Product Engineering team at Paddle is made up of a Product Manager, Engineering Manager and between 4 - 6 engineers. The teams are set up with a clear area of product ownership along with goals that give them clarity on who they’re building for and the tools to choose how best to do that. These teams are cross-functional by design, with supporting functions such as Design, Data, InfoSec, Platform and Developer Experience to embed the tools, values and expertise where needed to enable the end-to-end delivery of the team’s roadmap. What you'll do: As the team’s leader, you will facilitate the delivery of initiatives to a high standard from initial concept and planning through to rollout, collaborating with engineers and non-technical colleagues. You will: - Manage, and coach the engineers in your team so that they develop both personally and professionally, and are able to perform together with impact. - Partner with the team’s Product Manager to create a roadmap for success, make sure the team is working in the right way for maximum (and sustainable) impact. - Drive improvements to the processes and practices of the team with the autonomy to do what you think is right and change what isn’t working. - Have oversight of the technical decisions being made in your team, and responsibility for the technical strategy within the product area that the team owns. The Engineering Manager role at Paddle is a technical role, although we do not expect you to be contributing code. - Help to continuously improve the reliability and scalability of Paddle’s high-traffic event-driven system. - Work with our other leaders across Engineering, contributing to the department's engineering principles and practices to build an industry-leading organisation. We'd love to hear from you if you are: - Have experience with Go or similar languages - Have a passion for developing people and bring at least 2 years of management experience with several direct reports. - Have proven experience as a senior software engineer, working on complex, large-scale, cloud-based systems. - Have a strong and demonstrable understanding of what it means to be a high-performing and sustainable engineering team. - Have excellent written and verbal communication skills, and are comfortable leading technical discussions with engineers and non-technical colleagues. - Are excited by, and have specific experience in, building products that handle payments, transfers, and financial reconciliation. - Is someone that enjoys getting into the details and understanding the mechanics of money movements. - Are comfortable working closely with financial, risk, and legal stakeholders, ensuring systems are reliable, compliant, and can scale. - Are proactive and enjoy taking ownership, but self-aware and always open to improving and pushing on how you can get better. - Proven success working with complex problems and ambiguity, maintaining high standards while balancing progression and perfection. - A proven track record of bias for action and strong customer focus. Everyone is welcome at Paddle At Paddle, we’re committed to removing invisible barriers, both for our customers and within our own teams. We recognise and celebrate that every Paddler is unique and we welcome every individual perspective. As an inclusive employer, we don’t care if, or where, you studied, what you look like or where you’re from. We’re more interested in your craft, curiosity, passion for learning and what you’ll add to our culture. We encourage you to apply even if you don’t match every part of the job ad, especially if you’re part of an underrepresented group. Please let us know if there’s anything we can do to better support you through the application process and in the workplace. We will do everything we can to support any accommodations needed. We’re committed to building a diverse team where everyone feels safe to be their authentic self. Let’s grow together. Our Values - Paddle Together - “None of us, is as smart as all of us” - Paddle Simply - “Simple can be harder than complex: you have to get your thinking clean to make it simple” - Paddle for others - “We can realise our wildest dreams, so long as we help enough other people to realise theirs” Why you’ll love working at Paddle We’re a diverse, growing group of Paddlers who pride ourselves on our transparent, collaborative and respectful culture. We offer a full suite of benefits, including attractive salaries, stock options, unlimited holidays, enhanced parental leave, retirement plans, private healthcare and well-being initiatives. We invest in learning and will help you with your personal development via constant exposure to new challenges, an annual learning fund, and regular internal and external training.