Middle DevOps Engineer at Pandadoc

We are seeking a proactive and self-sufficient DevOps Engineer to join our team. You will be instrumental in the design, construction, and maintenance of our core infrastructure. Your focus will be on enhancing the entire developer experience by owning the shared infrastructure tools, services, and environments that enable speed, reliability, and security across the organization. Your Mission for 2026: You will play a key role in evolving our infrastructure into a more autonomous, self-service platform. Over the first 6 – 12 months, your impact will be focused on: • Infrastructure Evolution: Driving the IaC 2.0 initiative – modernizing our Terragrunt-based repositories, eliminating configuration drift, and ensuring 100% IaC coverage. You will explore and implement AI-driven tools for configuration reviews and impact analysis, reducing human error and support burden. • GitOps Evaluation: Leading the evaluation of GitOps for three strategic use-cases: simplifying K8s cluster configurations, managing Staging environment states, and potentially replacing current CD implementations for our products. • Platform Reliability: Enhancing EKS control plane observability and experimenting with nftables adoption to improve network performance and stability. About Our Environment Our product supports over 67k B2B customers, managing business-critical document workflows that demand top availability and performance even under high load. Our highly resilient infrastructure runs on AWS and Kubernetes (EKS). We operate a service-oriented architecture comprising hundreds of microservices written primarily in Python and Java. Services interact using synchronous protocols (NATS, gRPC) and asynchronous, event-driven operations (RabbitMQ, Kafka, Debezium, and Flink). We manage hundreds of databases, predominantly PostgreSQL, with exposure to MySQL, MongoDB, OpenSearch, and Redis, handling many TBs of data. Due to the scale and complexity of this environment, all infrastructure management and service delivery are strictly enforced through Infrastructure as Code (IaC) and modern CI/CD practices to maintain a high availability target of 99.99%. Key Responsibilities • Platform & IaC Ownership: Analyze and implement infrastructure designs for services and shared components, managing them as Infrastructure as Code (IaC) using tools like Terraform and Helm within our cloud environment (AWS). • Delivery Lifecycle Management: Design and implement robust CI/CD pipelines and own the full delivery lifecycle of infrastructure tools, services, and components from development testing through to production rollout. • Developer Enablement: Actively participate in regular support cadences to provide hands-on technical assistance and expertise to development teams regarding platform adoption and usage. • Reliability Integration: Integrate and maintain monitoring, logging, and alerting components for platform services, and participate in the team's on-call rotation for immediate incident mitigation within the platform ownership scope. • Security & Compliance: Collaborate closely with the Security team to embed DevSecOps best practices and guardrails, ensuring the security and compliance of the platform and delivery process. • Process Improvement: Drive continuous improvements in platform tooling usability, deployment efficiency, and environment stability. Required Skills and Experience • Education: While a degree in Computer Science or IT is a nice-to-have, we’re most interested in your technical skills and real-world expertise. Certifications (Bonus): Certified Kubernetes Administrator (CKA) is highly desirable, as well as relevant certifications from major cloud providers (e.g., AWS Certified SysOps Administrator). • Experience: Minimum of 4 years of professional experience in a DevOps, Platform, or SRE role, with a focus on operating and troubleshooting production environments built on AWS and Kubernetes (EKS). Proven experience contributing to the design and maintenance of CI/CD pipelines and IaC infrastructure for large-scale microservice architectures. • Technical Skills: Proficiency in Kubernetes and Terraform for provisioning cloud resources (AWS) and managing infrastructure as code (IaC). Deep understanding of CI/CD principles and tooling (e.g., GitLab/GitHub, Jenkins). Strong scripting skills (Bash, Python/Go) for automation. Strong grasp of Networking fundamentals (VPC, DNS, Load Balancing). Familiarity with AI/ML-related services (e.g., AWS Bedrock, SageMaker) is a plus. • Domain Knowledge: Solid understanding of Observability, DevSecOps, and basic FinOps (cloud cost estimation) practices. • Soft Skills: Excellent communication and collaboration skills, with the ability to clearly articulate complex issues to both technical and non-technical stakeholders. Candidates must demonstrate strong analytical and problem-solving skills, taking full ownership of tasks and managing multiple priorities in a fast-paced environment. What We Offer • Global & Flexible Work: We’re a global, remote-first company, but we welcome you to visit our vibrant offices in Warsaw, Lisbon, or Kyiv to connect with colleagues whenever it suits you. • Ownership & Growth: Work on a stable yet growing SaaS product, offering an agile environment, significant ownership, and a clear path for professional development within the Platform Engineering domain. • Culture & Balance: Enjoy an honest, open culture that values constructive feedback and promotes a strong work-life balance within a supportive, distributed team. • Compensation: Competitive compensation package and flexible contract arrangements tailored to your location and experience. Company Overview: PandaDoc empowers more than 67,000 growing organizations to thrive by taking the work out of document workflow. PandaDoc provides an all-in-one document workflow automation platform that helps fast scaling teams accelerate the ability to create, manage, and sign digital documents including proposals, quotes, contracts, and more. For more information, please visit [Upgrade to PRO to see link] Company Culture: We're known for our work-life balance, kind co-workers, & creative virtual team-bonding events. And although our Pandas are located across the globe, we stay connected with the help of technology and ensure that everyone on our team feels, well, like a team. Pandas work best when they're happy. We retain our talent by upholding our values of integrity & transparency, and selling a product that changes the lives of our customers. Check out our LinkedIn to learn more. PandaDoc is an Equal Opportunity Employer. We are committed to equal treatment of all employees without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability or other basis protected by law. EXTERNAL RECRUITERS Approval Requirement The use of external recruiters/staffing agencies requires prior approval from our HR Team. The HR Team at PandaDoc requests that external recruiters/staffing agencies not to contact PandaDoc employees directly in an attempt to present candidates. Complying with this request will be a factor in determining future professional relationships with PandaDoc.