Customer Experience Technician - Boston, MA at Par%20technology

Par%20technology

Remote United States·4h ago

Mid LevelFull-timeAWSGitGo

Salary Range

$51,000 - $69,000 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

PAR Technology Corporation is seeking a Customer Experience Technician to join their growing team. This role is the face of the company to customers, responsible for completing service requests at customer locations.

Key Responsibilities

→Be the face of PAR service excellence for customers
→Provide quality support, responsiveness, and customer care
→Respond to customer calls in accordance with an established Service Level Agreement (SLA)
→Troubleshoot, diagnose, and repair units and networks at customer sites
→Identify, analyze, and repair hardware, software, and network failures
→Provide hardware, software, and network installation services
→Provide on-call emergency service when needed
→Provide general customer service on the phone and in person
→Provide ongoing training to customers regarding POS operations and programming
→Educate customers on preventative maintenance best practices
→Manage company inventory of parts and a company vehicle

Requirements

✓Customer and quality focused technicians eager to learn and make a difference
✓Ability to apply critical thinking and customer service mindset to make quick decisions independently
✓Self-motivated individuals with the discipline to work on their own with minimal follow up
✓Ability to listen and communicate with customers and the Help Desk regarding service calls
✓Minimum of 2 years of experience in problem resolution with microprocessor-based equipment preferred
✓Experience with inventory management
✓Ability to train store management and employees on PAR products
✓Ability to do minor construction work such as drilling holes and mounting brackets
✓Ability to utilize DOS commands for software reimages and understanding of PC BIOS configurations
✓Understanding of AC power and properly grounded AC circuitry
✓Familiarity with running and terminating network cabling
✓Potential travel outside coverage area, including overnight stays
✓Flexibility to work after hours and weekends as required
✓Associates degree or equivalent experience
✓Clean driver’s license required
✓Ability to climb and work with ladders and lift 50lbs
✓Ability to differentiate colors for troubleshooting and adherence to cabling standards