Customer Experience Technician - Richmond, VA at Par%20technology

Par%20technology

Remote United States·4h ago

Mid LevelFull-timeAWSGitGo

Salary Range

$51,000 - $69,000 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are looking for a Customer Experience Technician to join our growing team at PAR Technology Corporation. This role is the face of our company to customers, responsible for completing service requests at customer locations.

Key Responsibilities

→Be the face of PAR service excellence for our customers and deliver a WOW experience at each visit
→Provide quality support, responsiveness, and customer care
→Respond to customer calls in accordance with an established Service Level Agreement (SLA)
→Troubleshoot, diagnose, and repair units and networks at the customer site
→Identify, analyze, and repair hardware, software and network failures
→Provide hardware, software and network installation services
→Provide on-call emergency service when needed
→Provide general customer service on the phone and in person
→Provide ongoing training to customers regarding POS operations and programming
→Educate customers on preventative maintenance best practices
→Manage company inventory of parts required to maintain customer equipment

Requirements

✓Customer and quality focused technicians eager to learn and make a difference for their customers
✓Ability to apply critical thinking and customer service mindset to make quick decisions independently
✓Self-motivated individuals that have the discipline to work on their own with minimal follow up
✓Ability to listen and communicate with the customer and Help Desk regarding the dispatched service call
✓A minimum of 2 years of experience in the detection, isolation and resolution of problems with microprocessor-based equipment strongly preferred
✓Experience with inventory management
✓Ability to train store management and employees on PAR products
✓Ability to do minor construction type work such as drilling holes and mounting brackets
✓Ability to utilize DOS commands for software reimages and understanding of PC BIOS configurations
✓Understanding of AC power and the effects of a properly grounded AC circuit
✓Familiarity with running and terminating network cabling
✓Potential travel outside your coverage area which may include an overnight or multiple night stay
✓Flexibility to work after hours and weekends as required
✓Associates degree or equivalent experience
✓Clean driver’s license required
✓Ability to climb and work with ladders and ability to lift 50lbs
✓Ability to differentiate colors as part of troubleshooting and adherence to cabling standards