Senior Technical Writer / Lead Technical Writer at Parallel Wireless

<div> <p><strong>Job Opening Details:</strong></p> <p>&nbsp;</p> <ul type="disc"> <li>Position Title: Senior Technical Writer / Lead Technical Writer</li> <li>Location: Pune / Bangalore</li> <li>Experience Level: 5–12 years.</li> <li>Employment Type: Full‑Time</li> <li>Department: Product Documentation / Technical Communications</li> </ul> <p>&nbsp;</p> <p><strong>Role Overview:</strong></p> <p><strong>&nbsp;</strong></p> <ul type="disc"> <li>We are looking for an experienced, self‑driven, and technically strong Technical Writer to join our Product Documentation team.</li> <li>This role requires someone who can work independently from day one, contribute to program execution, and deliver high‑quality, customer‑ready documentation under tight timelines.</li> <li>The candidate will play a key role in creating, reviewing, and improving product documentation while partnering closely with Engineering, Product Management, QA, and Support teams.</li> <li>This position is well-suited for professionals who bring a content‑strategy mindset, strong, structured‑authoring ability, and practical exposure to modern documentation tooling and AI‑assisted workflows.</li> </ul> <p>&nbsp;</p> <p><strong>Key Responsibilities:</strong></p> <p><strong>&nbsp;</strong></p> <ul type="disc"> <li>Develop and support product documentation, including:</li> <ul type="circle"> <li>User guides, administration manuals, installation, and configuration guides</li> <li>API documentation, FAQs, release notes, and online help systems</li> </ul> <li>Work closely with cross‑functional teams to gather technical inputs and understand complex product workflows.</li> <li>Edit, review, and enhance existing documentation for accuracy, clarity, consistency, and usability.</li> <li>Apply <strong>DITA principles</strong>, single sourcing, and content reuse to scale documentation efficiently.</li> <li>Contribute to <strong>content strategy, information architecture, and process improvements</strong>.</li> <li>Participate in reviews, incorporate stakeholder feedback, and ensure documentation readiness for releases.</li> <li>Support documentation needs across <strong>maintenance and mainline releases</strong>, including multi‑cluster environments.</li> <li>Leverage <strong>AI‑assisted tools</strong> for authoring, review, content optimization, and automation where applicable.</li> <li>Contribute to initiatives around <strong>chatbots, LLM‑powered user help, and intelligent documentation experiences</strong>.</li> </ul> <p>&nbsp;</p> <p><strong>Required Qualifications:</strong></p> <p><strong>&nbsp;</strong></p> <ul type="disc"> <li>Bachelor's/master's degree in engineering, Technical Writing, Telecommunications, or a related field.</li> <li>5–12 years of proven experience in technical writing or technical communications roles.</li> <li>Prior experience in <strong>telecommunications, cloud‑native platforms, or enterprise software</strong> is strongly preferred.</li> <li>Demonstrated ability to handle <strong>program‑critical deliverables</strong> independently.</li> </ul> <p>&nbsp;</p> <p><strong>Core Competencies:</strong></p> <p><strong>&nbsp;</strong></p> <ul type="disc"> <li>Excellent written and verbal communication skills with strong technical precision.</li> <li>Ability to break down complex technical concepts for varied audiences.</li> <li>Strong ownership, attention to detail, and commitment to documentation quality.</li> </ul> <p>&nbsp;</p> <p><strong>Preferred Skills &amp; Tools:</strong></p> <ul type="disc"> <li>Experience working in <strong>Agile / Scrum / DevOps</strong> environments.</li> <li>Strong hands‑on experience with <strong>structured authoring and DITA</strong>.</li> <li>Complete knowledge of structured authoring with tools such as <strong>oXygen XML, MadCap Flare, FrameMaker, and ArborText</strong>.</li> <li>Familiarity with <strong>Git‑based workflows</strong>, CMS platforms (Confluence, Notion), and markup languages (Markdown, AsciiDoc).</li> <li>Basic understanding of <strong>HTML/CSS</strong> and scripting (Python or JavaScript is a plus).</li> <li>Awareness of <strong>UX writing, accessibility standards, and content design principles</strong>.</li> <li>Experience creating <strong>diagrams, visuals, and rich content</strong> using tools like Lucidchart or Draw.io.</li> <li>Exposure to <strong>AI tools, LLMs, and chatbot‑driven documentation</strong> is considered a strong advantage.</li> </ul> <p>&nbsp;</p> <p><strong>Soft Skills:</strong></p> <p><strong>&nbsp;</strong></p> <ul type="disc"> <li>Strong organizational, prioritization, and time‑management skills.</li> <li>Ability to work independently in fast‑paced environments.</li> <li>Collaborative mindset with openness to feedback and continuous improvement.</li> </ul> </div>