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<p><strong>Job Opening Details:</strong></p>
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<li>Position Title: Senior Technical Writer / Lead Technical Writer</li>
<li>Location: Pune / Bangalore</li>
<li>Experience Level: 5–12 years.</li>
<li>Employment Type: Full‑Time</li>
<li>Department: Product Documentation / Technical Communications</li>
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<p><strong>Role Overview:</strong></p>
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<li>We are looking for an experienced, self‑driven, and technically strong Technical Writer to join our Product Documentation team.</li>
<li>This role requires someone who can work independently from day one, contribute to program execution, and deliver high‑quality, customer‑ready documentation under tight timelines.</li>
<li>The candidate will play a key role in creating, reviewing, and improving product documentation while partnering closely with Engineering, Product Management, QA, and Support teams.</li>
<li>This position is well-suited for professionals who bring a content‑strategy mindset, strong, structured‑authoring ability, and practical exposure to modern documentation tooling and AI‑assisted workflows.</li>
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<p><strong>Key Responsibilities:</strong></p>
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<li>Develop and support product documentation, including:</li>
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<li>User guides, administration manuals, installation, and configuration guides</li>
<li>API documentation, FAQs, release notes, and online help systems</li>
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<li>Work closely with cross‑functional teams to gather technical inputs and understand complex product workflows.</li>
<li>Edit, review, and enhance existing documentation for accuracy, clarity, consistency, and usability.</li>
<li>Apply <strong>DITA principles</strong>, single sourcing, and content reuse to scale documentation efficiently.</li>
<li>Contribute to <strong>content strategy, information architecture, and process improvements</strong>.</li>
<li>Participate in reviews, incorporate stakeholder feedback, and ensure documentation readiness for releases.</li>
<li>Support documentation needs across <strong>maintenance and mainline releases</strong>, including multi‑cluster environments.</li>
<li>Leverage <strong>AI‑assisted tools</strong> for authoring, review, content optimization, and automation where applicable.</li>
<li>Contribute to initiatives around <strong>chatbots, LLM‑powered user help, and intelligent documentation experiences</strong>.</li>
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<p><strong>Required Qualifications:</strong></p>
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<li>Bachelor's/master's degree in engineering, Technical Writing, Telecommunications, or a related field.</li>
<li>5–12 years of proven experience in technical writing or technical communications roles.</li>
<li>Prior experience in <strong>telecommunications, cloud‑native platforms, or enterprise software</strong> is strongly preferred.</li>
<li>Demonstrated ability to handle <strong>program‑critical deliverables</strong> independently.</li>
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<p><strong>Core Competencies:</strong></p>
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<li>Excellent written and verbal communication skills with strong technical precision.</li>
<li>Ability to break down complex technical concepts for varied audiences.</li>
<li>Strong ownership, attention to detail, and commitment to documentation quality.</li>
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<p><strong>Preferred Skills & Tools:</strong></p>
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<li>Experience working in <strong>Agile / Scrum / DevOps</strong> environments.</li>
<li>Strong hands‑on experience with <strong>structured authoring and DITA</strong>.</li>
<li>Complete knowledge of structured authoring with tools such as <strong>oXygen XML, MadCap Flare, FrameMaker, and ArborText</strong>.</li>
<li>Familiarity with <strong>Git‑based workflows</strong>, CMS platforms (Confluence, Notion), and markup languages (Markdown, AsciiDoc).</li>
<li>Basic understanding of <strong>HTML/CSS</strong> and scripting (Python or JavaScript is a plus).</li>
<li>Awareness of <strong>UX writing, accessibility standards, and content design principles</strong>.</li>
<li>Experience creating <strong>diagrams, visuals, and rich content</strong> using tools like Lucidchart or Draw.io.</li>
<li>Exposure to <strong>AI tools, LLMs, and chatbot‑driven documentation</strong> is considered a strong advantage.</li>
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<p><strong>Soft Skills:</strong></p>
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<li>Strong organizational, prioritization, and time‑management skills.</li>
<li>Ability to work independently in fast‑paced environments.</li>
<li>Collaborative mindset with openness to feedback and continuous improvement.</li>
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