Forward Deployed Engineer, VoIP at Parloa

YOUR MISSION: As a Forward Deployed Engineer, VoIP your mission is to make Parloa work flawlessly in the real world of enterprise telephony. You are the deep VoIP/SIP expert embedded in our most critical customer integrations—owning the end-to-end technical path from “a phone rings” to “the bot answers,” across carriers, SIP trunks, SBCs, networks, and enterprise constraints. You’ll operate where product, infrastructure, and customer reality meet: diagnosing tricky call flows, designing robust connectivity patterns, unblocking go-lives under pressure, and shaping how Parloa integrates with telephony ecosystems—both for customers and partners. IN THIS ROLE YOU WILL: • Own telephony integration projects: Lead the technical execution of VoIP/SIP connectivity for enterprise customers and partners (PoCs through production). • Design reliable call paths: Architect integrations via SIP trunking providers, direct trunks, or enterprise telephony infrastructure—balancing latency, reliability, and security constraints. • Debug complex issues end-to-end: Troubleshoot signaling and media problems (e.g., routing, codecs, DTMF, call transfers, failover), using logs and network traces to find root cause fast. • Navigate enterprise constraints: Propose connectivity options when customers have strict firewall policies, limited exposed ports, or regulatory/security requirements. • Partner deeply with customer engineers: Work directly with telecom, network, and platform teams to align architectures, test plans, and operational procedures. • Support partner enablement: Help telephony partners integrate with Parloa, resolve escalations, and improve repeatability through patterns, tooling, and documentation. • Engineer pragmatic solutions: Build small utilities, scripts, or lightweight services when needed to validate assumptions, automate diagnostics, or close integration gaps. • Raise the bar on reliability: Define best practices for NAT traversal, resiliency, monitoring, and incident response in telephony-connected deployments. • Shape the product: Translate field learnings into clear feedback for core engineering—turning recurring integration pain into platform improvements. WHAT YOU BRING TO THE TABLE: • 5+ years of professional experience in VoIP/telephony engineering, SIP integrations, telecom consulting, or adjacent roles with direct customer impact. • Strong hands-on expertise with SIP-based integrations, call routing concepts, and real-world troubleshooting across networks and enterprise environments. • Solid understanding of signaling vs. media flows, common failure modes, and diagnostic approaches (logs, SIP traces, packet captures). • Practical experience working with SIP trunking providers, SBCs, enterprise PBX/contact center setups, or similar telecom infrastructure. • Comfort operating in ambiguous, high-responsibility situations—able to own issues end-to-end and drive them to resolution with multiple stakeholders. • Ability to communicate clearly with both engineers and non-telephony stakeholders, turning complex call-flow topics into actionable decisions. • Builder mindset: you don’t just explain problems—you design the fix, validate it, and make it repeatable. • Degree in Computer Science, Engineering, or a related field (or equivalent practical experience). • Strong plus: Cloud-native experience (especially Azure), Kubernetes environments, and/or building integration tooling in a scripting or backend language. WHATS IN IT FOR YOU: • Join a diverse team of 40+ nationalities with flat hierarchies and a collaborative company culture, and enjoy an immersive onboarding experience in Berlin to dive into our product and culture. • Opportunity to build and scale your career at the intersection of customer-facing roles and engineering in a dynamic startup on its journey to become an international leader in SaaS platforms for Conversational AI. • A beautiful office with flair in the heart of NYC with all the conveniences, such as social area, snacks, and drinks. • Competitive compensation and equity package. • Flexible working hours, unlimited PTO, and travel opportunities. • Access to a training and development budget for continuous professional growth. • ClassPass membership, Nilo Health, Health insurance, weekly sponsored office lunches. • Regular team events, game nights, and other social activities. Your recruiting process at Parloa: Recruiter video call → Meet your manager → Challenge Task → Bar Raiser Interview Salary Range: $202,000 - $231,000 OTE + Equity Salary Range$202,000—$231,000 USD Why Parloa? Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 400+ people in Berlin, Munich, and New York. When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $350 million Series D investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey. Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team. Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information. Parloa is an e-verify employer in the USA. Please click here to learn more. * We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.