Business Operations Analyst at Passport

Overview: We are looking for a sharp, execution-minded Business Operations Analyst to join our growing BizOps team. This is not a traditional Business Analyst role. In this role, you’ll help Passport rethink how we work at a pivotal stage in our growth—as a company that is scaling quickly, maturing operationally, and leaning heavily into AI. You’ll help design and implement better ways of working across the business, whether that means streamlining a manual process, introducing a new internal tool, or training an agent to manage part of a workflow—all in service of helping us operate more effectively. This is a great fit for someone early in their career who brings strong judgment, follows through, and finds energy in solving sometimes unglamorous but important problems. You’ll have real ownership over your work—but you won’t be doing it alone. You’ll be part of a collaborative, cross-functional team that values learning, supports each other, and shares a deep curiosity about how we can work smarter. If the idea of playing a meaningful role in helping a company go AI-first excites you, we’d love to talk. Key Responsibilities: - Rethink how we work today: Map out existing workflows, identify points of failure or inefficiency, and propose solutions that improve accuracy or speed. - Build smart prototypes and solutions: Use low-code/no-code tools (and some vibe code) to help teams move faster and smarter. Make thoughtful calls on when to automate, redesign, or delegate. - Own execution: Take a project from concept to completion—whether it’s rebuilding a manual workflow, unlocking a new key capability, or implementing a new internal tool. - Partner across functions: Collaborate with stakeholders across the org (Ops, Finance, and GTM teams) to understand pain points, deliver real impact, and help shift ways of working. - Serve as a force-multiplier: Help our team—and company—live out the philosophy of “doing more with less” through emerging tech. What we’re looking for in a candidate: - A bachelor's degree in Business or equivalent experience. - Thoughtful communicator who shares ideas clearly and collaboratively. - Strong judgment, with the ability to zoom in and out between details and strategy. - Curious and resourceful—always asking, “How might we do this better?” - Interest in experimenting with AI tools to build smarter processes. - Organized and reliable—you see things through. - Belief that improving how we work internally improves how we serve customers. Nice-to-Haves: - 1–2 years in business operations, or a similar execution-focused role. - Exposure to automation, process improvement, or workflow design. - Some experience with low-code/no-code tools (like Parabola or n8n), and a desire to learn more. - Light experience with SQL, scripting, or dashboards. Don’t meet every single bullet? We’d still love to hear from you. We’re looking for someone who’s excited about the role and brings a strong sense of ownership, not someone who checks every box.