Lead Product Designer at Patientpoint

Join PatientPoint to be part of a dynamic team creating change in and around the doctor’s office. As a leading digital health company, we innovate to positively impact patient behaviors. Our purpose-driven approach offers an inspirational career opportunity where you can contribute to improving health outcomes for millions of patients nationwide. Location: Remote Travel Requirements: As needed for research efforts or team events Job Summary The PatientPoint Experience Design team is seeking a Lead Product Designer to drive high-impact product experiences while elevating design quality, consistency, and outcomes across teams. This is a senior individual contributor and player-coach role responsible for leading design within product areas, shaping strategy, and mentoring designers. You will operate at the intersection of Product, Engineering, and Experience Strategy—ensuring solutions are desirable, usable, and grounded in real customer needs. In addition to delivering high-quality work, you will influence how teams approach discovery, decision-making, and measurement, helping connect design efforts to meaningful user and business outcomes. What You’ll Do • Lead Design Within Product Areas: Own design outcomes for product area(s), driving work from continuous discovery through delivery and iteration • Shape Product Direction: Partner in the product triad to define problems, frame opportunities, and influence roadmap decisions—not just execute against them • Drive Continuous Product Discovery: Ensure ongoing discovery practices (research, prototyping, validation) are embedded in team workflows • Own Design Workflow in Figma: Establish best practices for design systems usage, prototyping, and developer handoff to ensure clarity and scalability • Ensure High-Quality Execution: Partner closely with engineering and conduct Design QA to ensure shipped experiences meet design intent and quality standards • Elevate Design Craft: Set and uphold a high bar for interaction design, visual design, and usability across your product area(s) • Make and Communicate Trade-offs: Clearly articulate design decisions, balancing user needs, business goals, and technical constraints • Measure and Drive Outcomes: Partner with product and data teams to define success metrics and connect design decisions to user and business outcomes • Mentor and Develop Designers: Provide coaching, critique, and guidance to elevate team performance and grow design capability • Scale Systems and Standards: Drive adoption and evolution of design systems, patterns, and best practices across teams • Leverage AI Tools: Incorporate AI tools into design workflows to accelerate ideation, prototyping, and production • Influence Cross-Functional Alignment: Collaborate with Product, Engineering, Content, and stakeholders to align on priorities and deliver cohesive solutions • Improve Design Operations: Identify and implement improvements to team processes, documentation, and workflows What We Need • 6+ years of experience in product design, UX, or related field with a strong portfolio of shipped work • Proven ability to lead design within cross-functional teams and influence product direction • Deep experience in continuous discovery practices, including problem framing, hypothesis generation, and validation • Advanced proficiency in Figma, including systems thinking, prototyping, and developer handoff workflows • Demonstrated experience performing Design QA and partnering closely with engineering through implementation • Experience using or integrating AI tools into design workflows to increase efficiency and quality • Strong product design strategy skills, including research, journey mapping, and evaluating trade-offs across competing priorities • Ability to define and measure success using both qualitative and quantitative signals • Strong communication and storytelling skills, with the ability to influence stakeholders at multiple levels • Solid understanding of front-end technologies (HTML, CSS, JavaScript) and their impact on design decisions Desired Qualifications • Experience in healthcare, health-tech, or regulated environments • Experience contributing to or scaling design systems across multiple teams or products • Familiarity with accessibility standards and inclusive design practices • Experience working with analytics, experimentation, or A/B testing frameworks What You'll Need to Succeed • You lead through both craft and strategic thinking, setting direction as well as executing • You are comfortable with ambiguity and help teams create clarity and focus • You influence without authority and build strong cross-functional partnerships • You proactively identify opportunities and drive them forward • You balance long-term vision with short-term delivery needs • You are committed to raising the bar for design quality and team performance Portfolio Expectations Candidates should provide a portfolio that demonstrates both strong design craft and high-level product thinking. We are particularly interested in work that shows: • End-to-end ownership: Driving work from problem definition through implementation and iteration • Product impact: Clear connection between design decisions and user/business outcomes • Figma workflow excellence: Systems, prototyping, and developer handoff at scale • Design QA and shipped work: Evidence of maintaining quality through implementation • Systems thinking: Contributions to scalable systems across teams or products • Decision-making and trade-offs: Clear articulation of rationale and constraints • Iteration over time: How solutions evolved based on feedback, research, or data • Leadership and influence: Examples of mentoring, guiding teams, or shaping direction • Use of AI tools (preferred): How AI accelerated workflows or improved outputs Portfolios should emphasize impact, outcomes, and influence, not just deliverables. Base Salary Band: $96,400- $161,000 Compensation: At PatientPoint, we are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including skills, qualifications, geographic location, and professional experience, which can cause your compensation to vary. The base salary range listed is just one component of PatientPoint’s total compensation package for employees. For additional details on our total benefits package, please review the section “About PatientPoint” at the end of this job description. #LI-ED #LI-Remote About PatientPoint: PatientPoint® is the Point of Change company, transforming the healthcare experience through the strategic delivery of behavior-changing content at critical moments of care. As the nation’s largest and most impactful digital network in 30,000 physician offices, we connect patients, providers and health brands with relevant information that is proven to drive healthier decisions and better outcomes. Learn more at patientpoint.com. Latest News & Innovations: • Named A Best Place to Work! Read More • Mike Walsh, COO answers "What Makes a Great Leader". Read More • Recognized on Vault’s Top Internship List. Read More What We Offer: We know you bring your whole self to work every day, and we are committed to supporting our full-time teammates with a comprehensive range of modernized benefits and cultural perks. We offer competitive compensation, flexible time off to recharge, hybrid work options, mental and emotional wellness resources, a 401K plan, and more. While these benefits are available to full-time team members, we strive to create a positive and supportive environment for all teammates. PatientPoint recognizes that privacy is important to you. Please read the PatientPoint privacy policy, we want you to be familiar with how we may collect, use, and disclose your information. Employer is EOE/M/F/D/V