Senior Product Manager at Patientpoint

Join PatientPoint to be part of a dynamic team creating change in and around the doctor’s office. As a leading digital health company, we innovate to positively impact patient behaviors. Our purpose-driven approach offers an inspirational career opportunity where you can contribute to improving health outcomes for millions of patients nationwide. Job Summary PatientPoint is seeking a Senior Product Manager (Sr. PM) to inform the evolution of our Precision product. With a focus on product discovery and delivery, you’ll be the driving force behind the product team, responsible for solving for the future of PatientPoint’s personalized content and ad experience within healthcare partner products, creating measurable impact in one of our fastest growing product lines, and helping mature best practices as we build our product-led culture. You’ll operate at a strategic and tactical level – building deep expertise to own the team’s problem space, guiding rapid product discovery that better defines and validates new opportunities and product optimizations, ensuring outcomes are aligned with strategic goals and user needs, and building strong relationships with partners across our business to ensure well informed plans and smooth product iterations and delivery. This is a hands-on role that requires strong product instincts, structured thinking, data literacy, a sense of urgency, ability to lead through change, communication maturity to internal and external partners, and a relentless focus on value creation. What You’ll Do • Own and prioritize the roadmap and outcomes for your product (a digital experience that delivers educational content and sponsored messaging to patients). Work with your cross functional team and partners to define and frame customer problems that are worth solving. Collaborate with your team to help formulate strategy and then translate it into meaningful product bets that align with PatientPoint’s mission and OKR’s. • Be the expert for a product and/or product group. Stay informed of industry trends, emerging technologies, and best practices to ensure PatientPoint remains at the forefront of point of care experiences. • Measure Outcomes, Not Output. Define success using meaningful KPIs tied to customer behavior and business value. Help the team interpret performance data, learn quickly, and iterate accordingly. • Drive structured product discovery and delivery. Leverage your deep experience/toolkit of discovery tactics, and your partners in design and engineering, to test, validate and de-risk ideas. Tactics may include user interviews, prototyping, data, or various testing methodologies. • Champion AI-forward product development. Leverage AI as an enabling capability in every aspect of product development and solutioning – enabling faster alignment, communication, analysis and document creation that power faster-time-to-insights and time-to-market; and best-in-class product capabilities and device insights. • Drive measurable business impact. Define success through clear KPIs and influence OKRs tied to business strategy and outcomes. Establish dashboards and new metrics as needed. Continuously assess performance, generate insights, and prioritize with data. Help your partners interpret performance data and iterate quickly. • Prioritize and effectively manage expectations. Gather input from your team(s) and working group to inform your perspective, and then prioritize aggressively to focus the team’s investment on the most impactful work to achieve goals. • Champion Cross-Functional Collaboration. Work closely with Sales, Customer Success, Marketing, Content, Legal, Data, Engineering and other partners to ensure alignment, velocity, smooth delivery, and strong execution. • Elevate the Voice of the Customer. Serve as the conduit between the customer, content and the business. Use empathy, insight, and curiosity to deeply understand user needs and behaviors. • Lead through influence. Operate as a senior IC who sets direction, raises the bar for product thinking, and contributes to a strong product culture. What We Need • Bachelor’s degree in Business, Computer Science, Design, Human-Computer Interaction (HCI), or a related field or equivalent experience. • 5+ years of experience in product management, product development, or a related field. • Deep understanding and experience with content serving strategies and algorithms, including machine learning/AI strategies. • Strong product discovery skills and examples of tactics used to validate complex ideas before heavy investment. • High data literacy and comfort defining, gathering (w/ SQL or similar), tracking, and interpreting product metrics • Strong business acumen and ability to balance customer, revenue, cost, and technical considerations • Excellent communication and storytelling skills; can align execs, partners and engage teams. • Fluency with modern product tools (Jira, Confluence, Looker, Mixpanel, Figma) and Agile methodologies. • Fluency with modern AI platforms (Claude, ChatGPT, Figma Make, etc.). Desired Qualifications • Experience with interactive patient engagement systems or healthcare communication platforms, and healthcare data. Strong preference for candidates with a deep understanding of privacy, consent and regulatory requirements including HIPAA and PHI. • Previous experience at growth- or mature-stage companies with mature product organizations; leveraging a modern product operating model with dedicated prod-eng teams and outcome-led goals. • Understanding of healthcare marketing compliance, including pharmaceutical advertising regulations. • MBA or related Masters degree preferred. What You'll Need to Succeed • You can move between strategy and execution with ease - connecting the “why” to the “what” and “how.” • You are able to see the field, from internal opportunities to external competition, and define the path toward transformational growth. You don’t just ship features - you solve real problems and prove it with data. • You are self-sufficient in defining the right metrics to track in an unstructured environment, and proficient in pulling the data you need with minimal support. • You’re a trusted partner to engineers, designers and business partners, and know how to co-lead with humility and clarity. You are able to model and mentor product management best practices within your peer group. • You are able to mature processes, measurement and product capabilities with some degree of autonomy, connecting dots across the portfolio. • You thrive in ambiguity, drive momentum, and keep teams focused on outcomes. You proactively manage expectations in a complex environment of partners and stakeholders, to sustain alignment and momentum. • You advocate for the customer without losing sight of business constraints. • You lead through influence and foster accountability without command-and-control tactics. About PatientPoint: PatientPoint® is the Point of Change company, transforming the healthcare experience through the strategic delivery of behavior-changing content at critical moments of care. As the nation’s largest and most impactful digital network in 30,000 physician offices, we connect patients, providers and health brands with relevant information that is proven to drive healthier decisions and better outcomes. Learn more at patientpoint.com. Latest News & Innovations: • Named A Best Place to Work! Read More • Mike Walsh, COO answers "What Makes a Great Leader". Read More • Recognized on Vault’s Top Internship List. Read More What We Offer: We know you bring your whole self to work every day, and we are committed to supporting our full-time teammates with a comprehensive range of modernized benefits and cultural perks. We offer competitive compensation, flexible time off to recharge, hybrid work options, mental and emotional wellness resources, a 401K plan, and more. While these benefits are available to full-time team members, we strive to create a positive and supportive environment for all teammates. PatientPoint recognizes that privacy is important to you. Please read the PatientPoint privacy policy, we want you to be familiar with how we may collect, use, and disclose your information. Employer is EOE/M/F/D/V