Fulfillment Brand Manager - Team Lead at pattern

Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern! We want you to use your skills to push one of the fastest-growing companies headquartered in the US to the top of the list.  Pattern accelerates brands on global ecommerce marketplaces leveraging proprietary technology and AI. Utilizing more than 46 trillion data points, sophisticated machine learning and AI models, Pattern optimizes and automates all levers of ecommerce growth for global brands, including advertising, content management, logistics and fulfillment, pricing, forecasting and customer service. Hundreds of global brands depend on Pattern’s ecommerce acceleration platform every day to drive profitable revenue growth across 60+ global marketplaces—including Amazon, Walmart.com, Target.com, eBay, Tmall, TikTok Shop, JD, and Mercado Libre. To learn more, visit pattern.com or email [Upgrade to PRO to see contact]. Pattern has been named one of the fastest growing tech companies headquartered in North America by Deloitte and one of best-led companies by Inc. We place employee experience at the center of our business model and have been recognized as one of Newsweek’s Global Most Loved Workplaces®. Pattern is currently seeking a Brand Manager of Fulfillment. The Brand Manager of Fulfillment is responsible for overseeing the success of partners utilizing Pattern’s third-party logistics (3PL) services. Unlike our full-service e-commerce management team, this role is dedicated solely to account management for fulfillment services, serving as the primary liaison between fulfillment partners and our logistics operations. What is a day in the life of the Brand Manager Team Lead of Fulfillment? • People Management: Manage a team of Brand Managers • Partner Relationship Management: Serves as the primary liaison between customers and Pattern’s logistics teams to ensure seamless fulfillment operations. • Onboarding & Integration: Oversees the onboarding of new partners into Pattern’s 3PL systems across multiple online retail platforms, including Amazon, Walmart, and Shopify. • Strategic Business Planning: Develops business plans focused on increasing operational efficiencies and maximizing account potential through logistics excellence. • Operational Optimization: Designs and implements new processes and systems to support business growth and streamline the movement of goods. • Cross-Functional Collaboration: Works closely with company leadership and logistics leads to enhance Pattern’s 3PL offerings and maintain high service standards. • Complex Issue Resolution: Handles and resolves complex requests from 3PL business partners in a professional manner. • Account Health Monitoring: Monitors account health with a focus on inventory flow, shipping accuracy, and fulfillment speed. • Data Analysis & Reporting: Gathers and organizes logistics data to provide partners with actionable insights into their supply chain performance. • Business Scaling: Identifies opportunities to scale partner businesses by leveraging Pattern’s distribution network. • Professional Communication: Ensures all partner communications and reporting consistently meet the highest ethical and professional standards. What will I need to thrive in this role? • Required: • Management: Experience managing a team. • Education: Bachelor’s degree in Supply Chain Management, Business, Marketing, or a related field. • Technical Skills: Strong working knowledge of Microsoft Excel and Google Drive for data analysis and reporting. • Communication: Excellent verbal and written communication skills for managing high-stakes partner relationships. • Mindset: Self-driven, organized, and proactive, with a high level of attention to detail. • Mobility: Willingness to travel out of state on occasion for partner or warehouse visits. • Preferred: • Previous experience in a 3PL or high-stakes logistics environment. • Experience with Amazon (FBA/FBM) and other marketplace fulfillment requirements. • Background in process improvement or supply chain optimization. What does high performance look like? • You are friendly, trustworthy, and a high-performer. • You follow through and fast. • You wow customers time and time again and build immense trust quickly. • You bring smart solutions to problems and engagements. • You give 100% and always go the extra-mile. • You actively volunteer and participate in group collaborations. • You take full ownership of your projects to completion. • You proactively identify areas of opportunity and work to execute on them. We are looking for individuals who are: • Game Changers: A game changer is someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern’s processes and outcomes. • Data Fanatics: A data fanatic is someone who recognizes problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data. • Partner Obsessed: An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner’s expectations and delivers results that exceed them, prioritizes the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern. • Team of Doers: Someone who is a part of a team of doers uplifts team members and recognizes their specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners. What is the hiring process? • Screen with a recruiter. • Zoom Interview with a potential coworker. • Zoom Interview with a potential coworker. • Onsite Interview with a potential leader. • References. • Executive Review. • Offer. How can I stand out as an applicant? • Be prepared to talk about professional accomplishments with specific data to quantify examples. • Be ready to talk about how you can add value and be the best addition to the team. • Focus on mentioning how you would make a difference at Pattern. • Be prepared to talk about any side projects related to data and analytics. Why should I work at Pattern? Pattern offers big opportunities to make a difference in the ecommerce industry! We are a company full of talented people that evolves quickly and often. We set big goals, work tirelessly to achieve them, and we love our Pattern community. We also believe in having fun and balancing our lives, so we offer awesome benefits that include: - Unlimited PTO - Paid Holidays - Onsite Fitness Center - Company Paid Life Insurance - Casual Dress Code - Competitive Pay - Health, Vision, and Dental Insurance - 401(k) match. Pattern matches 100% of the first 3% in eligible compensation deferred and 50% of the next 2% in eligible compensation deferred.  Pattern provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.