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Mid LevelFull-time
Salary Range
$17,850 - $24,150 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Service Specialist to join our team at PayU. This role involves providing comprehensive customer service, responding to inquiries, resolving problems, and registering complaints. The position operates on two shifts, including weekends and holidays.
Key Responsibilities
- →Support PayU B2B and B2C customers via phone, email, and live chat in a shift and weekends system
- →Manage customer databases in the operating system
- →Verify and identify contacting customers and substantively recognize the reported problem
- →Record and forward requests to other operational departments
- →Communicate with other company teams to effectively and comprehensively resolve issues raised by customers
Requirements
- ✓Minimum six months of experience in Customer Support or other customer-oriented role
- ✓Education - minimum secondary education
- ✓Very good knowledge of Polish and English language both in speech and writing
- ✓Ability to formulate thoughts clearly in written form
- ✓Good working knowledge of the Office package (Word, Excel, Power Point)
- ✓Strong team player with collaborative mindset
- ✓Professional demeanor and high personal integrity
- ✓Able to represent and enhance the company’s image
- ✓Empathetic, patient, and customer-focused approach
Free to sign up. Takes 30 seconds.
About Payugpo
Payugpo is a forward-thinking financial technology company specializing in innovative payment solutions designed to streamline transactions for businesses and individuals. Operating at the intersection of finance and technology, the company aims to simplify complex payment processes through user-friendly platforms. While the name "Payugpo" suggests a focus on payment systems, the exact origin or founding details are not immediately clear, though the domain structure implies a global or regionally focused service. Payugpo positions itself as a modern alternative to traditional banking and payment methods, leveraging digital infrastructure to enhance efficiency and accessibility. The company offers a suite of products and services tailored to businesses seeking seamless payment integration, including secure online payment gateways, mobile wallet solutions, and API-driven transaction systems. Key features emphasize speed, security, and scalability, allowing merchants to process payments across multiple channels with minimal friction. Payugpo targets small to medium-sized enterprises, e-commerce platforms, and freelancers who require reliable, cost-effective payment solutions without compromising on compliance or user experience. Its services are designed to reduce administrative overhead while expanding customer reach through versatile payment options. Notably, Payugpo differentiates itself through a commitment to transparency and customer-centric innovation, ensuring that its solutions adapt to evolving market demands. While specific achievements or market share data are not provided, the company’s emphasis on integrating cutting-edge technology with practical financial tools suggests a strong potential for disruption in the fintech space. By prioritizing security and ease of use, Payugpo aims to build long-term partnerships with clients, reinforcing its value as a trusted enabler of digital financial transactions.
