Technical Support Engineer at Payugpo

About PayU  PayU, a leading payment and Fintech company in 50+ high-growth markets throughout Asia, Central and Eastern Europe, Latin America, the Middle East and Africa, part of Prosus group, one of the largest technology investors in the world is redefining the way people buy and sell online for our 300.000+ merchants and millions of consumers.  As a leading online payment service provider, we deploy more than 400 payment methods and PCI-certified platforms to process approximately 6 million payments every single day.  In this role, you’ll support PayU merchants with integrations and technical issues. You’ll guide them through the process and step in whenever challenges arise. You’ll also troubleshoot recurring issues and help improve our documentation and processes. Sounds interesting? Keep reading to learn more about the role! RESPONSIBILITIES • Providing technical support to PayU customers - buyers and merchants, • Supporting PayU merchants with integrations, • Resolving cases in the CSM tool and assisting customers via email, • Supporting local teams with technical knowledge and expertise, • Taking ownership of incidents, requests, and problems until resolution, • Monitoring applications, dashboards, transaction platforms, logs, and communication channels, • Creating and maintaining technical documentation and internal knowledge bases, • Diagnosing incidents, requests, and problems, • Reporting and escalating technical issues with payment platforms. QUALIFICATIONS AND EXPERIENCE • At least 2 years’ experience as a technical support and working with global customers, • Experience with Help Desk ticketing system management, ticketing routing and maintaining a high level of service according to SLA and KPIs, • Experience with API calls, logs, and SQL, • Proven experience in execution of complex customer service issues, tier 2 is an advantage, • English and Romanian - fluent required, • Relevant Bachelor degree (Computer, Industrial Engineering, etc.). SKILLS AND KNOWLEDGE • A people person, teamwork, positive can-do attitude, • Ability to understand and troubleshoot system/API/applications flows and provide solutions, • Ability to learn and support new platforms quickly, self-taught and self-reliance when finding solutions, • Tech-savvy and strong technical capabilities, • Strong attention to detail, • Basic Programming experience (Java, PHP, REST, SQL, HTTP), • Online payments or eCommerce knowledge will be an advantage. WHAT WE OFFER • Hybrid work model, • Subscription with Medlife, • An extra day off for your birthday, • Friendly work atmosphere in a cooperation-driven team, • Work in an international organization operating in a rapidly changing industry. About us At PayU, we are a global fintech investor and our vision is to build a world without financial borders where everyone can prosper. We give people in high-growth markets the financial services and products they need to thrive. Our expertise in 18 high-growth markets enables us to extend the reach of financial services. This drives everything we do, from investing in technology entrepreneurs, to offering credit to underserved individuals, to helping merchants buy, sell and operate online. Being part of Prosus, one of the largest technology investors in the world, gives us the presence and expertise to make a real impact. Find out more www.payu.com  Our Commitment To Building A Diverse And Inclusive Workforce  As a global and multi-cultural organization with varied ethnicities thriving across locations, we realize that our responsibility towards fulfilling the D&I commitment is huge. Therefore, we continuously strive to create a diverse, inclusive and safe environment, for all of our people, communities and customers. Our leaders are committed to create an inclusive work culture which enables transparency, flexibility and unbiased attention to each and every PayUneer so they can succeed, irrespective of gender, color or personal faith. An environment where every person feels they belong, that they are listened to, and where they are empowered to speak up. At PayU we have zero tolerance towards any form of prejudice whether a specific race, ethnicity, or of persons with disabilities or the LGBTQ communities.