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SeniorFull-timeRust
Salary Range
$66,300 - $89,700 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are seeking a Revenue & Client Operations Manager to own and optimize the systems that power NeuroNav’s full customer lifecycle. This high-accountability role focuses on maintaining HubSpot architecture, improving workflows, managing reporting integrity, overseeing client support operations, and ensuring revenue data reconciles cleanly with finance.
Key Responsibilities
- →Own NeuroNav’s HubSpot instance across Sales, Client Services, and Support
- →Maintain workflows, automation, lifecycle stages, pipelines, and reporting architecture
- →Manage integrations (Fathom, SMS, time tracking, etc.)
- →Oversee Commerce Hub order forms and invoicing workflows integrated with QuickBooks
- →Maintain customer lifecycle documentation and diagrams
- →Lead scoped system enhancements (time tracking, invoicing improvements)
- →Build and maintain dashboards that support leadership decision-making
- →Partner with Finance to reconcile new sales and upsell data between HubSpot and QuickBooks
- →Ensure invoicing, order forms, and subscription data are accurate
- →Validate reporting accuracy across dashboards
- →Maintain audit-ready data hygiene
- →Manage the Client Support Team (FMS requests and provider searches)
- →Monitor ticket volume, fulfillment rates, and turnaround times
- →Ensure SLAs and workflow discipline
- →Identify trends and operational improvements
- →Train teams on HubSpot workflows and operational tools
- →Onboard new hires into system processes
- →Support non-technical team members in mastering tools
- →Maintain documentation and process guides
Requirements
- ✓5–7+ years in revenue operations, CRM administration, or client operations
- ✓4+ years of hands-on HubSpot administration
- ✓Experience reconciling CRM data with finance systems (e.g., QuickBooks)
- ✓Experience overseeing a support or ticket-based operations team
- ✓Strong experience managing integrations and dashboards
- ✓Exceptional attention to detail and operational discipline
- ✓Clear communicator and patient trainer
- ✓Comfortable working in a fast-paced, remote environment
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