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Mid LevelFull-timeAI
Salary Range
$102,000 - $138,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a motivated and growing IT Support Specialist to join our IT Operations team at Pebl. This role involves supporting our internal IT infrastructure and end-user support processes, contributing to IT service improvements and technical support initiatives.
Key Responsibilities
- →Provide hands-on IT support for the Palo Alto office, including troubleshooting and maintenance of physical IT infrastructure and A/V systems
- →Collaborate with IT team members and business units to support troubleshooting, system implementations, and process improvements
- →Contribute to the development and improvement of IT support workflows, documentation, and knowledge base content
- →Apply foundational knowledge to drive operational efficiency, faster incident resolution, and improved employee technology experience
- →Uphold standards in timely, accurate, and professional IT support delivery
- →Assist with onboarding new employees and IT asset management
- →Participate in small IT projects or automation initiatives
Requirements
- ✓Associate’s degree in Information Technology, Computer Science, or equivalent experience
- ✓Typically 1-2 years of experience in IT support, helpdesk, or technical support
- ✓Familiarity with Windows, macOS, Microsoft 365, networking basics, and ticketing systems
- ✓An eagerness to take initiative in a fast-paced, collaborative, cross-functional environment
- ✓Strong communication and collaboration skills with a customer-focused mindset
- ✓Experience with IT asset management, basic scripting, or cloud tools is a plus
Benefits
- ★Flexible Time Off – Take the time you need to recharge
- ★Parental Leave – Support for growing families
- ★Health and Dental Insurance – Where applicable, to cover you and your loved ones
- ★Retirement Savings + Employee Incentive Plan – Plan for the future while sharing our success
