Senior Manager, Site Reliability Engineering at Peloton

ABOUT THE ROLE At Peloton, we provide a seamless experience for our members. To achieve that, our internal engines—Finance, HR, Supply Chain, and Legal—must run with the same precision as our world-class fitness content. As the Senior Manager of SRE for Internal Systems, you will lead the team responsible for the "Order-to-Cash," "Procure-to-Pay," and "Record-to-Report" lifecycles. You aren't just managing infrastructure; you are the architect of business continuity. You will lead a team of high-performing SREs to ensure our global SaaS ecosystem (NetSuite, Coupa, Workday) and underlying network infrastructure are resilient, observable, and ready to scale. YOUR DAILY IMPACT AT PELOTON • Lead, mentor, and grow a team of SREs. Conduct 1:1s, define career growth paths, and foster a culture of high accountability and psychological safety • Transition from reactive support to proactive engineering. Align the team’s quarterly goals with broader Finance and Supply Chain digital transformation initiatives • Architect observability across complex business paths (e.g., ensuring a customer order flows from e-commerce through supply chain into the financial ledger) • Partner with business owners to define and track Service Level Objectives (SLOs) and Error Budgets for critical SaaS integrations • Own the Major Incident Response process for corporate systems. Ensure "War Rooms" are efficient and result in actionable improvements • Lead the Root Cause Analysis (RCA) process, ensuring a culture of continuous learning and systematic "toil" reduction • Oversee the reliability of API-driven connections and identity management (Okta/Azure AD) across our tech stack • Champion "Infrastructure as Code" (IaC) to automate manual hand-offs between business systems using Python, Go, or Terraform YOU BRING TO PELOTON • 8+ years in SRE, DevOps, or Production Engineering, with 2+ years of direct people management experience • Deep understanding of Order-to-Cash or Procure-to-Pay cycles. You can translate a "database lag" into its specific impact on warehouse shipping or financial reconciliation • Management of enterprise ecosystems (NetSuite, SAP, Workday, Salesforce) • Solid grasp of Networking (SD-WAN, VPNs), Identity (IAM), and Endpoint Management • Proficiency with Datadog, Splunk, New Relic, or Prometheus • Proven ability to communicate technical risk to non-technical stakeholders (CFO, General Counsel, Head of People WHAT SUCCESS LOOKS LIKE IN 6 MONTHS • You have established a predictable sprint velocity and a clear 12-month reliability roadmap for your direct reports • You’ve launched an Executive Health Dashboard that provides real-time visibility into the health of Peloton's financial and logistical "nervous system" • Through your team's automation efforts, you have reduced manual toil and decreased the Mean Time to Recovery (MTTR) for Tier-1 internal outages by 20% #LI-DD1 #LI-HYBRID #LI-DD1 #LI-Hybrid The base salary range represents the low and high end of the anticipated salary range for this position based at our New York City headquarters. The actual base salary offered for this position will depend on numerous factors including, without limitation, experience and business objectives and if the location for the job changes. Our base salary is just one component of Peloton’s competitive total rewards strategy that also includes annual equity awards and an Employee Stock Purchase Plan as well as other region-specific health and welfare benefits. As an organization, one of our top priorities is to maintain the health and wellbeing for our employees and their family. To achieve this goal, we offer robust and comprehensive benefits including: • Medical, dental and vision insurance • Generous paid time off policy • Short-term and long-term disability • Access to mental health services • 401k, tuition reimbursement and student loan paydown plans • Employee Stock Purchase Plan • Fertility and adoption support and up to 18 weeks of paid parental leave • Child care and family care discounts • Free access to Peloton Digital App and apparel and product discounts • Commuter benefits and Citi Bike Discount • Pet insurance and so much more! Base Salary Range$238,500—$293,000 USD ABOUT PELOTON: Peloton (NASDAQ: PTON) provides Members with expert instruction, and world class content to create impactful and entertaining workout experiences for anyone, anywhere and at any stage in their fitness journey. At home, outdoors, traveling, or at the gym, Peloton brings together innovative hardware, distinctive software, and exclusive content. Founded in 2012 and headquartered in New York City, Peloton has millions of Members across the US, UK, Canada, Germany, Australia, and Austria. For more information, visit www.onepeloton.com. Peloton is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Equal employment opportunity has been, and will continue to be, a fundamental principle at Peloton, where all team members, applicants, and other covered persons are considered on the basis of their personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, or any other protected characteristic as established by applicable law. This policy of equal employment opportunity applies to all practices and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment. If you would like to request any accommodations from application through to interview, please email: [Upgrade to PRO to see contact]. At Peloton, we embrace technology, including AI, to enhance productivity and accelerate innovation in the work we do for our members. However, in our hiring process, our priority remains in getting to know you and your unique qualifications. To ensure a fair and equitable process, we do not permit the use of AI tools during any stage of the application and interview process. In considering you as an applicant, we want to understand your skills, experiences, and motivations without mediation through an AI system. We also want to directly assess your communication skills without the use of an AI tool. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance, as applicable to applicants applying for positions in these jurisdictions. Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Peloton does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted here on our careers page and all communications from the Peloton recruiting team and/or hiring managers will be from an @onepeloton.com email address. If you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Peloton, please email [Upgrade to PRO to see contact] before taking any further action in relation to the correspondence. Peloton does not accept unsolicited agency resumes. Agencies should not forward resumes to our jobs alias, Peloton employees or any other organization location. Peloton is not responsible for any agency fees related to unsolicited resumes.