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ManagerFull-timeAWSAzureKubernetesDockerPostgreSQLMySQLMongoDB
Salary Range
$115,600 - $156,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
Key Responsibilities
- →Develop and maintain customer relationships with primary customer contacts at Percona’s largest, most complex customers
- →Coordinate overall status on support tickets and consulting projects to ensure updates are communicated back to the customer
- →Coordinate with the Consulting Operations team on new projects for top customers
- →Work daily internally and externally to ensure the technical goals of assigned customers are met
- →Provide an escalation point for customers for support and consulting projects
- →Identify growth opportunities and provide feedback to the Customer Success and Sales teams
- →Guarantee the technical aspects of customer implementation by providing necessary documentation and technical guidance
- →Ensure customer specific technical documentation is created and maintained for use by Percona Technical Delivery teams
- →Improve product feature offerings by providing feedback from partners and customers to internal teams
Requirements
- ✓3 or more years experience with MySQL or PostgreSQL and related technologies, or 3 or more years experience with MongoDB or other NoSQL databases and related technologies
- ✓Demonstrated ability to work well with people and communicate effectively both internally and with customers
- ✓Strong work ethic and entrepreneurial approach
- ✓Ability to take ownership of a support incident and own through to resolution
- ✓Ability to understand how applications and services interact with the database in different architectures
- ✓Exposure to DBaaS products and ability to articulate the service offerings - specifically within AWS, Microsoft Azure and Google Cloud
- ✓Fluency in written and spoken English
- ✓Ability to work independently with minimal direction or as part of a team as needed
- ✓Ability to work remotely and travel up to 25%
- ✓Ability to pass required background check
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