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Mid LevelFull-timeRustGit
Salary Range
$102,000 - $138,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
Join the Global Technical Support Team at Perforce Software, Inc., where you'll collaborate with Sales, Professional Services, and Engineering to resolve customers' software development issues. You'll ensure the success of our customers by providing timely resolutions to Perforce's Helix Core Version Control software and its associated products.
Key Responsibilities
- →Represent Perforce as the first point of contact for customer’s Helix Core application software technical requests.
- →Actively engage with the team to learn, share ideas, and mentor others as you grow your expertise in the Helix Core products.
- →Review, research, and reproduce customer issues to determine and provide the best resolution.
- →Develop and maintain technical expertise in assigned areas of product functionality and utilize it effectively to help customers.
- →Diagnose and resolve performance issues.
- →Research, document, and escalate cases according to procedure.
- →Provide customer-driven feedback to functional areas to influence process/product improvements.
- →Author technical documents on common issues and solutions to build the knowledge base.
- →Recreate customer environments to reproduce issues and experiment with viable solutions.
Requirements
- ✓Two or more years’ experience providing customer technical support.
- ✓Bachelor’s Degree in Computer Science or similar or relevant work experience.
- ✓Positive attitude - support engineers are required to be respectful, fair, gracious, and knowledgeable.
- ✓Emphasis on team collaboration, contributing ideas with the desire to improve processes and the product.
- ✓Strong analytics and problem-solving skills.
- ✓Able to work well under pressure and prioritize accordingly.
