Senior Onboarding Specialist - French Market at Perk

About Us Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact. We’re trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we’re tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem [Upgrade to PRO to see link] Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work. At Perk, we’re driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you’re excited about having a real impact and shaping how millions of people experience work, we’d love you on the team. Visit www.perk.com [Upgrade to PRO to see link] to learn more. The role: As soon as a customer has signed, the implementation team is responsible for the onboarding of customers on the Perk platform, and providing recommendations to optimize the client experience. We guide new customers from signup to launch, providing consultative, administrative, technical, and educational support to maximise the client's experience with the Perk platform.. As a Senior Onboarding Specialist, you will be responsible for onboarding and successful Perk adoption of our Enterprise clients within the French Market. You will be responsible for defining the best onboarding strategy, leading the change within the customer's organisation and providing support in any technical aspects related to integrations and account set up. You will not only be a subject matter expert on TK product and onboarding best practices and you will deliver 7 star experience for our clients during the onboarding process! What you’ll do: - Prepare and execute onboarding plans through the use of project management. - Be the subject matter expert in the area of change management and adoption, by leading our customers through the journey of introducing a new travel tool and policies in their organisation. - Drives client onboarding forward by providing influential recommendations and creating urgency for client stakeholders. - Lead cross-functional projects and ensure all internal stakeholders are aligned and cooperating towards the common goal of full ramp up of the customer. - Be the first point of contact for client escalations during implementation. - Prioritise accounts based on client and business needs. - Simplify complex technical information for all audiences. - Serve as the first point of contact for client escalations during the implementation process, always delivering 7 star service. - Provide technical support to clients as they set up integrations to marketplace partners or custom-built API solutions. - Proactively identify best practice recommendations and provide them to the client, based on acquired experience and data-driven best practice recommendations (not just reactively answering questions / inquiries from customers). - Manage the rollout of a new platform for your clients; providing guides, templates and recommendations to the client on how to ensure adoption and long-term success of the platform. - Validate client configuration and account satisfaction by monitoring client booking behaviour post-implementation and proactively offering support or recommendations. What we look for: - Proven track record of successfully managing and delivering complex projects in an international environment - Organized and structured way of working, with good capabilities to analyze and deliver recommendations - Able to develop relationships with all levels of the organization, both internally and externally, and adapt the communication accordingly - Excited by challenges and have a personal drive to make a difference - Excellent problem-solving and process optimisation skills, with the ability to identify inefficiencies and implement effective solutions. - Comfortable working in a fast-paced, high-growth environment and managing competing priorities. What you need to succeed: - Excellent communication skills in English and French (additional languages are a plus) - Highly organised, with strong administrative skills and a proactive, can-do attitude - Strong attention to detail, ensuring accuracy and high-quality outcomes - Customer-focused, with a commitment to delivering a seamless experience - Positive and motivated, with a strong willingness to learn and grow - Calm under pressure, able to manage deadlines and multiple stakeholders effectively - Tech-savvy and a fast learner, comfortable with new tools and systems - Ownership mindset, driven to deliver results and go the extra mile - Ability to work with larger accounts, managing higher expectations, larger customer stakeholder groups, and higher customer demands. What’d we’d like but not essential: - 2-5 years experience in project management - Prior experience in a SaaS implementation role - Prior startup experience Our benefits: - Receive competitive compensation and equity ownership in Perk - Rest and recharge with our generous allocation of vacation days plus public holidays - Take control of your physical health with your choice of private healthcare or a gym allowance - Know that your loved ones are protected financially through your Life Insurance if the worst were to happen - Join our unforgettable Perk events, including our spectacular annual summer party - Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones - Make your money go further with our flexible compensation plan - Focus on your family with 17 weeks’ paid parental leave during your child’s first year - Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes - Broaden your horizons with up to 20 "Work from Anywhere" days per year - Nurture your language skills with in real-life English, Spanish and Catalan lessons - Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years - Let us help you move to one of our hubs with relocation support How We Work At Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work. For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume. Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We’re an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you. Protect Yourself from Recruitment Scams All official communication from Perk will always come from email addresses ending in @perk.com [Upgrade to PRO to see link] or @externalperk.com [Upgrade to PRO to see link] our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to security [at] perk .com, and we will confirm whether it is legitimate.