Customer Support Specialist at Pexa

Hi, we’re PEXA Every time a house is bought, sold or refinanced in Australia your lawyer, conveyancer and lender will most likely use a digital platform to settle your property, this is where we come in. PEXA’s world-first digital settlement platform has revolutionised the way we exchange property in Australia helping over 20,000 people a week safely settle their homes.   Since starting our journey in 2010, we now employ a team of over 1,000 people working across multiple continents. We’re still growing, innovating and looking ahead, but behind our greatest achievements, there is a team of curious creators and big thinkers. That’s why, we’re looking for ambitious people like yourself to join the team. A day in the life As a Customer Support Specialist at PEXA, you’ll be the friendly, knowledgeable voice our customers rely on, whether they’re conveyancers, lawyers, or financial professionals. You’ll start your day by checking incoming emails and calls, jumping straight in to resolve issues and keep customers informed every step of the way. You’ll guide users through processes, share practical tips, and often turn questions into quick, helpful training moments. When something needs deeper investigation, you’ll partner with Level 2 and other internal teams, ensuring every issue is followed through and resolved to a high standard. Your day will move between problem-solving, communication, and collaboration, from helping a customer navigate a workspace to working through more complex enquiries. It’s fast-paced, but genuinely rewarding, especially when you turn a challenging situation into a great experience. You’ll work in a supportive hybrid setup, and your first eight weeks include hands-on training to build your confidence and capability. You’ll also be part of a rotating roster between 8:30am and 6:30pm, offering flexibility while keeping support running smoothly. About the role This role exists to deliver exceptional first-line support to PEXA customers, ensuring every interaction builds trust and confidence in our platform.  As a Customer Support Specialist, you’re a key part of the frontline experience. You’ll be resolving customer queries, troubleshooting issues, and keeping digital property settlements running smoothly across Australia. Key capabilities for success include: Multi-channel support & SLA ownership – managing enquiries end-to-end and keeping things on track Customer communication & experience – delivering clear, empathetic support, even in challenging situations Technical & system proficiency – Comfortable working across multiple systems (Salesforce CRM, Genesis etc.) User training & stakeholder collaboration – guiding customers and partnering with internal teams to solve more complex problems Adaptability: Thrives in a fast-paced, evolving environment with competing priorities. Success in your first 6–12 months looks like: Build strong relationships with your teammates and PEXA customers. You’re confidently managing a mix of live calls, and email enquiries, achieving high customer satisfaction scores. You’re trusted to take ownership of issues from start to finish, escalating when needed. You’ve developed a solid understanding of PEXA’s platform, systems, and customer needs. You’re developing subject matter expertise and exploring pathways in line with your career development. A career at PEXA starts with you! If you think you have the required skills, an appetite to learn and would be a great fit, we’d love to hear from you – even if you don’t tick all the boxes. At PEXA we support your growth and help you discover your full potential.   Why join us • Quarterly wellness days to recharge • Four weeks workcation per year - work from an approved country • Take the opportunity to purchase up to four weeks additional annual leave per year • Learn from the best and upskill with PEXA Academy and grow your career   Our commitment to our people and a better future At PEXA we want you to embrace your best self each day, creating an environment where everyone can contribute and participate, so that every person can reach their full potential. We want our people to feel equally valued, supported and celebrated. With market-leading benefits that make a difference, we’re committed to supporting individuals, families and carers. Your culture, gender, sexual orientation, language and other attributes make you unique! We couldn't be prouder to have a team that reflects the richness of our wider community.   We're a proud Circle Back Initiative Employer and commit to responding to every applicant.   Stay Connected A career at PEXA is exciting, challenging and rewarding, and we’re always on the lookout for talented individuals to join the team. You can learn more about life at PEXA on our website and social channels too.