Business Analyst Junior+ [Operations Platforms] at Platacard

We are looking for a Business Analyst to join our Operations Platform team — a core function responsible for building and scaling the internal systems that support our operational workforce and processes. Our Operations Platform sits at the heart of the company: it powers critical workflows such as payroll, inventory, access management, recruitment, scheduling, training, and CRM-related processes. Today, many of these processes are fragmented, partially manual, and limited in scalability. As a Business Analyst, you will take ownership of this domain — bringing structure to complex operational processes, defining system requirements, and driving the evolution of internal platforms that dozens of teams rely on daily. This role is not just about documentation — it is about building the operational backbone of the company. Challenges that await you: • Take ownership of the Operations Platform domain: understand existing processes, identify gaps, and define a clear roadmap for improvements • Design and evolve a master data system for operational employees, ensuring data quality, consistency, and ownership across multiple business processes (payroll, CRM, access management, scheduling, etc.) • Build and improve systems for OPS recruitment workflows (application processing, candidate communication, self-service flows), enabling automation and scalability • Analyze and structure complex operational processes such as payroll, inventory, document management, access provisioning, referral programs, and internal portals • Identify bottlenecks, inefficiencies, and risks (including errors and fraud), and propose scalable system solutions • Work closely with engineering teams to define system requirements, integrations, and architecture constraints • Drive integrations between internal systems (CRM, training, WFM, ambassador programs, and others) • Bring transparency to processes through documentation, metrics, and clear ownership models • Partner with operations, HR, and product teams to ensure systems support business needs and future growth What makes you a great fit: • 2+ years of experience as a Business Analyst / System Analyst in product, fintech, or operational platforms • Strong experience in process analysis and optimization (BPMN, AS-IS / TO-BE, workflow design) • Ability to work with complex, ambiguous systems and bring structure to unstructured domains • Experience writing clear and structured requirements for engineering teams (functional & non-functional) • Understanding of system design, integrations, and data flows • Data-driven mindset: ability to work with metrics and identify process inefficiencies • Experience working with internal tools, platforms, or operational systems is a strong plus • Strong ownership and proactive mindset — ability to drive topics independently • Excellent communication skills and ability to work cross-functionally • Fluent English (B2+) Our ways of working: • Innovative Spirit: A commitment to creativity and groundbreaking solutions • Honest Feedback: valuing open, transparent communication • Supportive Team: a strong, collaborative community • Celebrating Achievements: recognizing our wins together • High-Tech Environment: a team full of smart and revolutionary people who date to challenge the status quo of incumbent finances Our benefits: • Relocation support to one of our hubs — Mexico, Cyprus, Serbia, or Georgia — with assistance for the employee and their family • Flexible work from one of our offices or remote • Healthcare Coverage • Education Budget: Language lessons, professional training and certifications • Wellness Budget: Mental health and fitness activity reimbursements • Vacation policy: 20 days of annual leave and paid sick leave