Business Analyst Middle [AML CX] at Platacard

The AML & Compliance team at Plata ensures regulatory compliance and manages financial crime risks across all products. We are looking for a Business Analyst to improve customer-facing AML processes within our mobile application. You will focus on embedding AML requirements into user flows, ensuring compliance while maintaining a seamless and transparent customer experience. Challenges that await you: • Gathering and documenting requirements for AML-related user flows in mobile applications • Designing flows for account restrictions, AML blocks, and user communication • Defining requirements for EDD flows, document collection, and verification processes • Designing notifications, reminders, and user communication logic • Mapping end-to-end customer journeys (CJM) and identifying drop-off points • Translating business requirements into user stories, acceptance criteria, and UX flows • Supporting development lifecycle: clarifications, UAT, releases • Ensuring integration between mobile app, AML systems, and backend services • Collaborating with Product, Design, Risk, Legal, and Engineering teams What makes you a great fit: • 3+ years of experience in business analysis or product management within fintech or banking • Strong understanding of AML/KYC processes and customer-facing compliance flows • Experience documenting requirements and designing user journeys and processes • Strong analytical mindset and ability to work with funnel metrics • Experience working with mobile or customer-facing products • Experience with Jira, Confluence, Miro; basic SQL or spreadsheets • Fluent English and readiness to work in a Spanish-speaking environment Your bonus skills: • Understanding of UX/UI principles • Experience optimizing conversion in regulated flows Our ways of working: • Innovative Spirit: A commitment to creativity and groundbreaking solutions • Honest Feedback: valuing open, transparent communication • Supportive Team: a strong, collaborative community • Celebrating Achievements: recognizing our wins together • High-Tech Environment: a team full of smart and revolutionary people who date to challenge the status quo of incumbent finances Our benefits: • Relocation support to one of our hubs — Mexico, Serbia, Cyprus or Georgia — with assistance for the employee and their family • Flexible work from one of our offices or remote • Healthcare Coverage • Education Budget: Language lessons, professional training and certifications • Wellness Budget: Mental health and fitness activity reimbursements • Vacation policy: 20 days of annual leave and paid sick leave