Business Analyst Middle [Payments & Transfers] at Platacard

We are launching a bank from scratch in Colombia and building core financial products for our users. The Payments & Transfers team owns key user journeys — from P2P transfers and bill payments to cash-in/cash-out and online payments. These flows are critical to the daily experience of our customers and directly impact product adoption and growth. We are looking for a Business Analyst to help launch and scale payment products through integrations with external partners and by designing seamless user experiences. This role sits at the intersection of business, product, and technology, combining strong analytical and requirements skills with product thinking, and has a direct impact on the end-user experience and product performance. Challenges that await you: • Collaborating with external partners (payment providers, transfer systems) to launch integrations • Analyzing technical documentation (APIs, integration flows) and translating it into business requirements • Gathering and documenting requirements (BRDs, user stories, acceptance criteria) • Defining data and system requirements and supporting technical integrations • Participating in discovery, backlog management, and sprint planning • Working closely with product designers to define user flows and improve UX • Supporting development lifecycle: clarifications, UAT, and releases • Participating in daily team syncs and resolving ongoing issues • Collaborating with Product, Engineering, and business stakeholders to ensure smooth delivery • Running A/B tests, analyzing results, and driving product improvements • Defining and continuously improving product metrics What makes you a great fit: • 3+ years of experience as a Business Analyst in fintech, banking, or payments • Ability to read and understand technical documentation (APIs, integration flows) • Experience working closely with engineering teams (technical background is a plus) • Proven ability to gather and document requirements (BRDs, user stories, use cases) • Strong product thinking and understanding of user journeys and UX flows • Experience working in cross-functional teams • Ability to prioritise and work effectively in an agile environment • Experience with A/B testing and product metrics • Strong communication skills and stakeholder management • B2 or higher English level for effective communication with an international team Your bonus skills: • Experience integrating with external providers • Familiarity with LATAM markets or strong interest in the region Our ways of working: • Innovative Spirit: A commitment to creativity and groundbreaking solutions • Honest Feedback: valuing open, transparent communication • Supportive Team: a strong, collaborative community • Celebrating Achievements: recognizing our wins together • High-Tech Environment: a team full of smart and revolutionary people who date to challenge the status quo of incumbent finances Our benefits: • Relocation support to one of our hubs — Serbia, Cyprus or Georgia — with assistance for the employee and their family • Flexible work from one of our offices or remote • Healthcare Coverage • Education Budget: Language lessons, professional training and certifications • Wellness Budget: Mental health and fitness activity reimbursements • Vacation policy: 20 days of annual leave and paid sick leave