Business Analyst Middle+/Senior [Operations Platforms] at Platacard

We are looking for a Business Analyst to drive the launch of our new product from scratch — from initial concept and regulatory preparation to production launch and further scaling. This role involves hands-on participation across all stages of product development and close collaboration with cross-functional teams and external partners. Challenges that await you: • Driving the development of a new product • Managing the end-to-end product development process, including both: the core processing/backend part, and the client-facing UX/product experience • Collaborating closely with key project stakeholders to align priorities, scope, and delivery expectations • Coordinating and synchronising parallel development work across multiple teams • Analysing and working with vendor documentation, including API specifications, technical requirements, and integration guidelines • Building and improving operational processes around the product, including: Anti-Fraud, Compliance, Customer Support, Delivery / Operations workflows • Managing communication and collaboration with the external partner/vendor providing key solution components • Supporting the preparation of documentation for submission to the banking regulator What makes you a great fit: • 3+ years of experience as a Business Analyst in financial services, preferably in payments or PSP products • Proven experience in managing distributed product development, working with multiple cross-functional delivery teams in parallel (backend, frontend, processing, integrations). • Strong skills in requirements management: elicitation, documentation, synchronisation, and change control across several development streams. • Hands-on experience with Agile/Scrum delivery: understanding sprint planning, dependencies, milestones, delivery tracking, and release coordination across teams. • Ability to work closely with Legal, Compliance, Risk, and Security teams, ensuring all functional and technical requirements are reviewed and approved. • Experience documenting complex processes and strong documentation skills, including: functional and non-functional requirements, process flows (BPMN or equivalent), technical documentation suitable for internal audits and regulatory submissions • High level of ownership and involvement, with readiness to stay deeply engaged in day-to-day execution, delivery risks, and cross-team alignment • High level of communication and stakeholder management skills, with the ability to translate business needs into clear, actionable requirements for technical teams • B2 or higher English level for effective communication with an international team Our ways of working: • Innovative Spirit: A commitment to creativity and groundbreaking solutions • Honest Feedback: valuing open, transparent communication • Supportive Team: a strong, collaborative community • Celebrating Achievements: recognizing our wins together • High-Tech Environment: a team full of smart and revolutionary people who date to challenge the status quo of incumbent finances Our benefits: • Relocation support to one of our hubs — Mexico, Cyprus, Serbia, Georgia or Kazakhstan — with assistance for the employee and their family • Flexible work from one of our offices or remote • Healthcare Coverage • Education Budget: Language lessons, professional training and certifications • Wellness Budget: Mental health and fitness activity reimbursements • Vacation policy: 20 days of annual leave and paid sick leave