Product Manager [HR Operations] at Platacard

We are looking for a Product Manager who will take ownership of building and scaling our mass hiring operations in Colombia as a product. In this role, you will be responsible for designing and developing the end-to-end hiring process — from candidate acquisition to onboarding — as a structured, data-driven, and scalable system. The goal is to build from scratch a manageable and high-performance hiring engine that enables the company to grow and achieve its business targets on time. This role sits at the intersection of product management and operational process design, with a direct impact on business growth and execution capacity. Challenges that await you: • Building and developing the end-to-end mass hiring process in Colombia • Designing the selection process considering legal requirements and stakeholder expectations • Continuously improving hiring processes, defining bottlenecks, formulating and validating hypotheses to improve key metrics (time-to-hire, conversion rate, etc.) • Managing the process in conditions of high uncertainty and adapting it to changing business demand • Managing acquisition channels and optimizing the hiring funnel: conversion rates, cost, and efficiency • Working closely with the execution hiring team to implement improvements and best practices • Collaborating with HR automation and HR analytics teams to implement required tools • Partnering with product teams, business stakeholders, and the Head of Operational Recruitment What makes you a great fit: • Proven experience managing a product or process using a data-driven approach • Strong analytical skills with experience in metrics, hypothesis generation, and validation • Experience in mass hiring / acquisition (e.g. couriers, drivers, operational staff) or similar high-volume funnel products • Willingness to be hands-on in operations, not only designing processes but also implementing them • Experience working with funnels, conversions, and performance optimization • Strong process thinking with the ability to identify bottlenecks and optimize end-to-end processes • Hands-on experience with analytics: defining metrics, designing experiments, and validating hypotheses • Experience working in fast-scaling environments • Fluent English and readiness to work in a Spanish-speaking environment Our ways of working: • Innovative Spirit: A commitment to creativity and groundbreaking solutions • Honest Feedback: valuing open, transparent communication • Supportive Team: a strong, collaborative community • Celebrating Achievements: recognizing our wins together • High-Tech Environment: a team full of smart and revolutionary people who date to challenge the status quo of incumbent finances Our benefits: • Relocation support to Colombia with assistance for the employee and their family • Flexible work from our office • Healthcare Coverage • Education Budget: Language lessons, professional training and certifications • Wellness Budget: Mental health and fitness activity reimbursements • Vacation policy: 20 days of annual leave and paid sick leave