Customer Experience Analyst - Singapore at Plaud

ABOUT PLAUD INC. Plaud is building the world's most trusted AI work companion for professionals to elevate productivity and performance through note-taking solutions, loved by over 1,000,000 users worldwide since 2023. With a mission to amplify human intelligence, Plaud is building the next-generation intelligence infrastructure and interfaces to capture, extract, and utilize what you say, hear, see, and think. Plaud Inc. is a Delaware-incorporated, San Francisco-based company pushing the boundary of human–AI intelligence through a hardware–software combination. With ISO 27001, ISO 27701, GDPR, SOC 2, HIPAA, and EN 18031 compliance, Plaud is committed to the highest standards of data security and privacy protection. To learn more about Plaud, please visit [Upgrade to PRO to see link] and follow along on Instagram [Upgrade to PRO to see link] [Upgrade to PRO to see link] [Upgrade to PRO to see link] Facebook [Upgrade to PRO to see link] LinkedIn [Upgrade to PRO to see link] and YouTube [Upgrade to PRO to see link] WHY YOU SHOULD JOIN US Plaud is building the next generation intelligence infrastructure and interfaces to capture, extract, and utilize intelligence from what people say, hear, see, and think. - Plaud is a bootstrapped, skyrocketing, profitable company with a $250M revenue run rate achieved in just three years. - Define the next-gen paradigm for human-AI interaction. - Gain exposure to cutting-edge AI for Pro tools and play a direct role in our global expansion. - Work with passionate teammates who value innovation, collaboration, and customer success. - Grow your career in a culture that champions continuous learning and fast career development. - Market-competitive compensation, global exposure, and a vibrant, creativity-fueled work atmosphere. WHAT YOU WILL DO - Manage the end-to-end feedback pipeline across Software, Hardware, and Growth, leveraging AI tools to build and refine taxonomies that guarantee clean, analysis-ready data. - Produce weekly monitoring reports tracking sentiment shifts, new feature reception, and bug impact, while maintaining a prioritized Wish-List that directly shapes our product roadmap. - Run tight, focused deep-dives into urgent product questions when the business needs answers fast—delivering clear, point-of-view-driven insights over surface-level data dumps. - Go beyond the data: follow up with users directly to move surface-level complaints toward use-case-level insight, and push cross-functional teams until issues are fully resolved. - Use AI/automation to speed up tagging, summarization, and trend detection while owning final judgment, data quality, and privacy/compliance standards. Skills, qualifications and experience we look for - 3+ years of experience in Product Manager, Data Analytics, Customer Insights, Product Operations within the software industry, with working level in Chinese. Previous experience working at an AI company is a strong plus. - High ownership + curiosity: asks “what decision will this change?”, with the ability to connect user feedback to real product, growth, and experience improvement opportunities. - Strong user empathy and communication skills, with the ability to go beyond surface complaints and present findings in a clear, concise, decision-oriented way. - Working knowledge (or fast learner) of VoC data sources and tools (e.g., Zendesk/Intercom, App Store/Google Play reviews, community platforms), including awareness of sampling bias and data limitations. - Solid analytical mindset; fundamental data analysis skills and practical AI tool application (e.g., prompting capabilities) are considered nice-to-haves. - 3+ years of experience in Product Manager, Data Analytics, Customer Insights, Product Operations within the software industry, with working level in Chinese. Previous experience working at an AI company is a strong plus. Disclaimer: Plaud is and will continue to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristics.