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Mid LevelFull-time
Salary Range
$45,900 - $62,100 /year
This salary is estimated based on similar roles. The actual salary may vary.
Ready to level up your career?
Playtech Managed Services division is looking for a motivated Support Engineer with strong analytical thinking, excellent communication skills, and the ability to thrive in a fast‑paced technical environment.
Your influential mission. You will…
• Perform frontline support, acting as the first point of contact for client‑raised bugs and requests, ensuring the ticket queue is managed efficiently and issues are handled quickly and appropriately
• Own support tickets through their entire lifecycle, driving each one to a clear and timely conclusion
• Investigate technical issues by reviewing logs, analysing behaviour, and diving into code when necessary
• Communicate directly with customers within support tickets, providing clear, accurate, and empathetic updates
• Coordinate with feed providers when issues originate outside the platform
• Create scripts and tools to streamline access to relevant data and improve troubleshooting efficiency
• Collaborate with development teams to triage, prioritise, and escalate issues appropriately
• Work with Account Managers to route non‑bug requests, such as new feature ideas, to the correct internal teams
• Manage multiple tickets simultaneously while maintaining high quality and responsiveness
Free to sign up. Takes 30 seconds.
About Playtech
Playtech is a leading international technology company specializing in the development of software solutions for the online gaming and betting industries. Founded in 2001 and headquartered in Gibraltar, with operations spanning across Europe, North America, and Asia, Playtech has established itself as a pioneer in the digital entertainment sector. The company leverages cutting-edge technology to power a diverse range of gaming platforms, catering to both operators and players worldwide. Its innovative approach has positioned it as a key player in an industry that continues to evolve rapidly with advancements in digital technology and changing consumer preferences. Playtech offers a comprehensive suite of products and services, including online casino platforms, sports betting systems, poker software, and bingo solutions, all designed to deliver seamless and engaging user experiences. Key features of their offerings include advanced security protocols, customizable interfaces, and integrated payment solutions that ensure smooth transactions. The company primarily targets online gaming operators, casinos, and sportsbooks, providing them with the tools to compete effectively in a crowded market. Additionally, Playtech’s white-label solutions allow partners to launch their own branded platforms quickly, reducing time-to-market and operational costs. Over the years, Playtech has achieved significant milestones, including the development of the world’s first online casino platform and the acquisition of numerous industry leaders, which has expanded its market reach and technological capabilities. The company is renowned for its commitment to responsible gaming and regulatory compliance, ensuring that its solutions adhere to the highest standards of fairness and security. Playtech’s unique value proposition lies in its ability to combine innovative technology with a deep understanding of the gaming industry, enabling it to deliver scalable and reliable solutions that drive growth for its clients.
