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Mid LevelFull-time
Salary Range
$14,280 - $19,320 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Technical Support Specialist to join Playtech. This role involves maintaining awareness of technical support and operational activities throughout the service lifecycle.
Key Responsibilities
- →Maintain full awareness and visibility of licensee technical support and operational activities
- →Ensure correct prioritization and efficient resolution of all licensee issues
- →Act as the main focal point between the licensee organization and Playtech's internal divisions
- →Align Playtech operational procedures with those in the licensee organization
- →Gain a complete understanding of licensee services, logical setup of solutions, and 3rd party integrations
- →Act as a licensee knowledge center within Playtech
Requirements
- ✓Experience in technical support and operational activities
- ✓Strong understanding of service delivery and support optimization
- ✓Ability to align operational procedures and lead service improvement programs
- ✓Knowledge of licensee services, solutions, and integrations
