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Mid LevelFull-time
Salary Range
$14,280 - $19,320 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Tech Support Manager to join our team. This role focuses on investigating and solving customer concerns while acting as a local Competence Manager for Tech Support.
Key Responsibilities
- →Investigate, troubleshoot, and solve customers’ various concerns
- →Act as local Competence Manager for the Tech Support function
- →Manage incidents and support requests
- →Communicate with licensees and partners in English, mainly via email
- →Work in shifts, including weekends (no night shifts)
Requirements
- ✓Strong problem-solving skills
- ✓Excellent communication abilities
- ✓Experience in managing support functions
- ✓Ability to work in shifts
- ✓Proficiency in English
