Business Analyst at Plenti

About the Role

We are looking for a Business Analyst to join Plenti, a fintech lender focused on faster, fairer loans. You will support strategic and operational process improvement initiatives, focusing on optimising workflows across the loan application lifecycle.

Key Responsibilities

• →Assist in identifying and designing enhancements to existing workflows across the customer journey
• →Support process optimisation initiatives for loan application flows, complaints & collections management, customer service, and sales enablement
• →Contribute to the development and implementation of new processes that align with Plenti’s growth objectives
• →Support strategic initiatives focused on improving operational efficiency and customer experience
• →Work alongside operational, product, sales, and technology managers to gather requirements and insights
• →Assist in identifying and resolving operational issues and bottlenecks, ensuring minimal disruption
• →Collaborate with product and engineering teams to integrate operational needs into new product developments
• →Utilise automation tools and platforms such as Zoho, Zapier, n8n, Amazon Connect, Databricks, Notion, and Google Suite to streamline workflows