Forward Deployed Engineer at Posthog

HELP US TO INCREASE THE NUMBER OF SUCCESSFUL PRODUCTS IN THE WORLD! - 🌍 Location: We are full-remote and globally distributed! Our current team is distributed between GMT and GMT+2 so we currently only hire in these timezones. - 🎤 Interview process: Read more about our interview process. [Upgrade to PRO to see link] - 🖥️ Team: Product-led Sales [Upgrade to PRO to see link] - 💼 Manager: Simon Fisher [Upgrade to PRO to see link] - 💰 Compensation: Please check our compensation calculator [Upgrade to PRO to see link] - 🦔 Read more about how we hire [Upgrade to PRO to see link] and how we think about Diversity & Inclusion [Upgrade to PRO to see link] ABOUT POSTHOG We're shipping every product that companies need [Upgrade to PRO to see link] to run their business from their first day, to the day they IPO, and beyond. The operating system for folks who build software. We started with open-source product analytics, launched out of Y Combinator's W20 cohort [Upgrade to PRO to see link] We've since shipped more than a dozen products [Upgrade to PRO to see link] including: - A built-in data warehouse [Upgrade to PRO to see link] so users can query product and customer data together using custom SQL insights. - A customer data platform [Upgrade to PRO to see link] so they can send their data wherever they need with ease. - PostHog AI [Upgrade to PRO to see link] an AI-powered analyst that answers product questions, helps users find useful session recordings, and writes custom SQL queries. Next on the roadmap are CRM, workflow, revenue analytics, and support products. When we say every product that companies need to run their business, we really mean it! We are: 1. Product-led. More than 100,000 companies have installed PostHog, mostly driven by word-of-mouth. We have intensely strong product-market fit. 2. Default alive [Upgrade to PRO to see link] Revenue is growing 10% MoM on average, and we're very efficient. We raise money to push ambition and grow faster, not to keep the lights on. 3. Well-funded. We've raised more than $100m from some of the world's top investors [Upgrade to PRO to see link] We're set up for a long, ambitious journey. We're focused on building an awesome product for end users, hiring exceptional teammates, shipping fast, and being as weird as possible [Upgrade to PRO to see link] THINGS WE CARE ABOUT - Transparency: Everyone can read about our roadmap, how we pay (or even let go of) people, our strategy, and how we work, in our public company handbook [Upgrade to PRO to see link] Internally, we share revenue, notes and slides from board meetings, and fundraising plans, so everyone has the context they need to make good decisions. - Autonomy: We don’t tell anyone what to do. Everyone chooses what to work on next based on what's going to have the biggest impact on our customers, and what they find interesting and motivating to work on. Engineers lead product teams [Upgrade to PRO to see link] and make product decisions [Upgrade to PRO to see link] Teams are flexible and easy to change when needed. - Shipping fast: Why not now? [Upgrade to PRO to see link] We want to build a lot of products; we can't do that shipping at a normal pace. We've built the company around small teams – autonomous, highly-efficient groups of cracked engineers [Upgrade to PRO to see link] who can outship much larger companies because they own their products end-to-end. - Time for building: Nothing gets shipped in a meeting. We're a natively remote company. We default to async communication – PRs > Issues > Slack. Tuesdays and Thursdays are meeting-free days [Upgrade to PRO to see link] and we prioritize heads down building time over perfect coordination. This will be the most productive job you've ever had. - Ambition: We want to solve big problems. We strongly believe that aiming for the best possible upside, and sometimes missing, is better than never trying. We're optimistic about what's possible and our ability to get there. - Being weird: Weird means redesigning an already world-class website for the 5th time. It means shipping literally every product that relates to customer data. It means building an objectively unnecessary developer toy [Upgrade to PRO to see link] with dubious shareholder value. Doing weird stuff is a competitive advantage. And it's fun. WHY WE'RE HIRING We’re starting to do proserv and need somebody who is experienced in analytics who can get our customers up and running with PostHog super quickly to help further adoption and stickiness. WHO WE’RE LOOKING FOR A technical and customer-obsessed engineer to lead short-term projects with our biggest customers to ensure they are using PostHog according to recommended patterns. Customers should feel like you are an extension of their team, working alongside them to help them succeed with our product set. You’ll also need an engineering mindset - whilst most of the role is hands-on implementation of PostHog, we also need you to build and maintain automated tooling which will help us take the learnings from these high-touch engagements and apply them en masse to all of our managed customers. WHAT YOU’LL BE DOING You’ll be leading short-term projects (both in-person and remote) with customers who are new to PostHog, as well as those who don’t have the bandwidth themselves to improve their implementation or adopt a new product. It’s your responsibility to make sure that the work is done efficiently and to a high standard, and that you are continuously learning and improving our professional services [Upgrade to PRO to see link] tooling and processes along the way. - Auditing customer PostHog implementations for correctness, data quality, and privacy compliance. - Leading managed migrations from other solutions to PostHog, building tooling to automate as much of the process as possible. - Proactively mining support tickets, usage data, and customer conversations to surface at-risk accounts and recurring friction patterns. - Running deep technical investigations into customer-specific issues like identity resolution failures or feature flag evaluation inconsistencies. - Advising customers on experiment design, retention analysis, and behavioral monitoring strategy. - Integrating data into and out of PostHog using our in-product data pipelines. - Raising issues or opportunities outside your project scope to the PostHog team member responsible for the customer. - Shipping improvements to the PostHog product when customer patterns reveal friction worth fixing. Customer engineering is the job; product contributions follow from it. - Generally being their favorite ever person to work with in this space! You can see some examples of work you'll be doing here [Upgrade to PRO to see link] and here [Upgrade to PRO to see link] You’ll need to be an expert on all PostHog products so you can advise the customer on the best way to adopt them. WHAT YOU WON’T BE DOING ❌  Long-term customer ownership. This is all project-based work. ❌ Customer engineering is the job. You'll ship improvements to the core product when they emerge directly from customer work, but you're not looking for a product engineering role with a customer-facing wrapper. REQUIREMENTS - Strong customer focus - you need to delight customers and ensure they are set up for success long-term with PostHog. - Prior experience in a similar consulting role for a product in our space. - Automation-minded. We want to make the move to PostHog as simple as possible, so you’ll need to find and implement automation wherever possible so as to let us scale quickly. - Experience with SQL/Python - Willing to travel for onsite work with customers. Nice to have - Understanding of best practices when it comes to implementing user-behavior based products (e.g. AARRR) - Experience deploying and using PostHog. - Experience optimizing SQL queries for performance. - You think about how your work, documentation, and tooling can be structured for consumption by both humans and AI. The compensation for this role is under the "Onboarding Specialist" role. Also, if you have a disability, please let us know if there's any way we can make the interview process better for you - we're happy to accommodate! #LI-Remote