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ManagerFull-timeJavaScriptPythonJavaGoAI
Salary Range
$115,600 - $156,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Success Manager to join our team at PostHog. This role focuses on ensuring the retention and growth of our larger customers by engaging with them regularly and solving real problems without relying on external help.
Key Responsibilities
- →Build relationships with key users in each company
- →Own customer feedback and ensure it reaches the wider PostHog team
- →Respond to customer Slack messages, support tickets, and emails
- →Monitor product usage and revenue data to maintain customer health
- →Proactively resolve issues to prevent customer churn
- →Manage a portfolio of 30-60 paying customers in the $10k-$100k ARR range
Requirements
- ✓Technically capable, comfortable reading and occasionally writing code
- ✓Familiarity with SQL, JavaScript, and Python
- ✓Understanding of product team workflows and collaboration
- ✓Strong customer focus to help users and remove blockers
- ✓Ability to work at scale with around 40 customers to manage
Benefits
- ★Base salary component plus bonus for hitting/exceeding customer retention targets
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