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IT Helpdesk Engineer at Powerdigitalmarketing
PowerdigitalmarketingMedellín, Antioquia, Colombia·1w ago
Mid LevelFull-timeAWSGCPData ScienceGitAI
Salary Range
$102,000 - $138,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for an IT Support Specialist to join our team at Power Digital, a tech-enabled growth firm that helps companies drive revenue and brand recognition. This role involves managing IT support requests, optimizing software tools, and contributing to cybersecurity compliance efforts.
Key Responsibilities
- →Establish and manage a ticketing system to streamline IT support processes and facilitate KPI tracking
- →Offer support for systems including Google Workspace, Slack, Asana, and LastPass
- →Work with cybersecurity committees to address compliance-related items for certifications like SOC2, CCPA, and GDPR
- →Perform regular maintenance and updates for IT systems and software
- →Conduct quarterly audits on user permissions and access levels
- →Document IT procedures and resolutions for future reference
- →Contribute to enhancing our internal AI Chatbot with common IT queries
- →Employ AI technologies to enhance and optimize business processes
- →Utilize Power Digital's Nova ecosystem
Requirements
- ✓Bachelor's degree in Information Technology, Computer Science, or related field
- ✓3+ years of experience in IT support or a related role
- ✓Proficient with Google Workspace, Slack, Asana, and LastPass
- ✓Strong understanding of IT principles and ability to communicate technical concepts effectively
- ✓Experience with Cloud providers such as AWS and GCP is a plus
- ✓Excellent problem-solving and analytical skills
- ✓Ability to manage multiple tasks in a fast-paced environment
- ✓Strong interpersonal and customer service skills
- ✓B2 English level or higher
