Enterprise Implementation Manager at Procaresolutions

About Procare For over 30 years, Procare Solutions has been dedicated to empowering early childhood educators by providing products and services that enable them to focus on the care, safety and education of children. We recognize the responsibility that comes with nurturing and educating children, which is why our child care management solutions are designed to automate business processes, help ensure safety and compliance, communicate with families and provide educational resources and training to help teachers and children thrive. Over 40,000 satisfied customers have chosen Procare Solutions as their trusted partner in providing exceptional care for young minds. A Little About the Role The Enterprise Implementation Manager is responsible for leading onboarding, engagement, and successful implementation of Procare’s software for Enterprise clients, including multi-site and corporate-level organizations. This role serves as the primary point of contact throughout implementation and is accountable for delivering a scalable, outcomes-driven onboarding experience that drives adoption, utilization, and long-term customer success. This individual partners closely with corporate stakeholders to design and execute tailored implementation and training strategies across complex organizational structures. The Enterprise Implementation Manager must be agile, consultative, and proactive—continuously evolving onboarding programs to align with the growth and needs of enterprise clients and Procare’s broader business objectives. What you’ll do: • Serve as the primary relationship manager and point of contact for corporate and enterprise clients throughout the implementation lifecycle • Partner with corporate leadership and multi-site stakeholders to design and execute customized onboarding and training strategies aligned to their organizational structure and goals • Develop and deliver scalable implementation plans that support enterprise rollouts across multiple locations, ensuring consistency and efficiency • Lead consultative training and onboarding sessions, aligning software usage with each client’s operational and billing strategies • Act as a strategic advisor to enterprise clients, influencing adoption and ensuring alignment to best practices and desired business outcomes • Demonstrate agility by adapting implementation approaches in real-time to meet the evolving needs of corporate clients and complex environments • Drive activation, utilization, and adoption metrics, ensuring customers achieve value quickly and consistently across all locations • Ensure clarity, structure, and accountability in enterprise rollout planning and execution, including timelines, milestones, and success criteria • Collaborate cross-functionally (Support, Product, Payment Operations, Training, and Customer Success) to remove barriers and deliver a seamless customer experience • Gather and communicate enterprise-level feedback and insights to influence product enhancements, onboarding strategies, and process improvements • Continuously evaluate and enhance onboarding programs, ensuring they scale effectively with enterprise growth and evolving customer needs • Support and contribute to standardization of enterprise implementation playbooks, tools, and best practices • Drive both individual and team performance metrics aligned to customer outcomes, including activation, ramp, and utilization • Assist with strategic initiatives and special projects that support organizational growth and operational excellence Our ideal candidate will have: • Bachelor’s degree or combination of education and relevant experience • 3+ years' of relevant professional experience in software implementation, SaaS, fintech, or customer-facing roles (enterprise experience strongly preferred) • Proven experience working with enterprise or multi-location clients, including corporate stakeholder engagement • Bachelor’s degree or equivalent combination of education and experience • Strong understanding of Payment Operations, SaaS platforms, or related technologies • Demonstrated ability to design and execute scalable onboarding programs for complex organizations • Experience acting as a consultative partner, influencing customer strategy and driving adoption • Exceptional communication and presentation skills, with the ability to engage both executive and operational stakeholders • Strong organizational, project management, and time management skills with the ability to manage multiple enterprise implementations simultaneously • Analytical mindset with the ability to interpret data, identify trends, and drive decision-making • Ability to work effectively across cross-functional teams in a fast-paced, evolving environment • Proficiency with Microsoft Office and standard business applications • High degree of ownership, adaptability, and problem-solving capability Physical Requirements • This position works most of the time in a fixed office location and may involve sitting and/or standing for prolonged periods • Frequently required to communicate verbally and in writing (mostly email) with customers, prospects, and other employees • Might require minimal travel Why Procare? • Excellent comprehensive benefits packages including: medical, dental, & vision plans • HSA option with employer contributions • Vacation time, holidays, sick days, volunteer & personal days • 401K Plan with employer match and immediate vesting • Employee Stock Purchase Plan • Employee Discount Program • Medical, Dependent Care, and Transportation FSA Plans • Company paid Short and Long-Term disability and Life Insurance • RTD EcoPass for all Denver employees • Tuition Reimbursement and continued Professional Development • Fast paced, high energy workplace environment in prime downtown location • Regular company provided meals Salary $70,000 - $81,000/year DOE Location This position is based in our Denver, CO office. We are currently in a hybrid in-office/remote working model based on business needs. Candidates must be willing and able to work in office a minimum of 3 days per week.