Senior UX Designer at Prokeep

Senior UX Designer About Us Prokeep is an Order Engine on a mission to empower distributors to win by turning every customer interaction into an order opportunity. Trusted by 8,000+ distributor locations and 40,000+ users, Prokeep makes it easy for over 3 million contractors, technicians, plumbers, electricians, mechanics, and other skilled professionals to order parts, troubleshoot issues, and generally, get what they need and get on with their day. Built for the $100+ billion distribution market, Prokeep eliminates missed opportunities caused by busy phone lines, scattered customer data, and passive sales habits. By centralizing communication and enabling proactive outreach, we help teams take more orders from any channel and get more orders by driving demand—fueling growth, stronger relationships, and greater impact across the supply chain. Having recently secured a $25M Series A investment, we’re poised for rapid growth and innovation. If you're passionate about tackling complex challenges in a collaborative, fast-paced environment while contributing to an often-overlooked yet vital sector of the economy, we’d love to have you on board. Let’s shape the future together—one order at a time! Prokeep Values Build Together. – Collaboration, camaraderie, and customer-focus are core to how we collectively work and win. Own It. – Persistence and personal growth drive the results - and the rewards! - that we can all enjoy. Be Humble. Be Human. – Respect and authenticity allow us to build meaningful and lasting relationships. Have Fun! – Positivity, perseverance, and a bit of laughter all allow us to make an impact while enjoying the rollercoaster! YOUR MISSION Prokeep is looking for a strategic UX Designer to play a critical role in shaping the look, feel, and information architecture of our product for the next five years. This role is about more than feature design — it's about setting a strong UX foundation, evolving our design language, and continuously improving the product without disrupting customers who depend on it daily. But it's also about operating as a strategic problem solver, not just a screen producer. You'll bring research, systems thinking, and business judgment together to drive decisions — and you'll raise the quality bar of every team you work with. Our customers value Prokeep for its simplicity and focus on the unique needs of wholesale distributors. You'll help protect that simplicity while enabling the product to scale and adapt through thoughtful, validated design. This means getting close to a specific, operational user — distribution reps managing orders, quotes, and customer communication — and designing from that reality, not from assumptions. You'll work closely with the founders, product, and engineering teams as a UX leader and advocate, grounding decisions in research, product data, and real customer insight. Critically, you won't wait to be handed those insights — you'll go get them. And you'll clearly articulate the business value of strong UX decisions, not just their user value. KEY RESPONSIBILITIES - Own and evolve Prokeep's design system and UX vision — building reusable components and governing design standards that make the entire product team faster, not just your own work cleaner. - Think and design at the systems level — ensuring that individual design decisions connect to broader product architecture and scale without accumulating complexity customers have to absorb. - Drive discovery before design — initiate research yourself rather than waiting for it. Conduct customer interviews, usability testing, and direct user conversations to understand real workflows before designing solutions for them. - Connect design decisions to business outcomes — use product analytics, usage patterns, and behavioral data to identify opportunities, measure impact, and make the case for prioritization in terms the business understands. - Implement information architecture improvements as the product grows, maintaining the simplicity customers depend on. - Partner with the PM and Engineering teams as a cross-functional peer — not a handoff station. Communicate design intent clearly, make tradeoff calls with confidence, and keep teams moving rather than waiting on you. - Design, prototype, and validate solutions using AI-powered tools (Figma, Figma Make, Magic Patterns, and others) — using AI to move faster on production work so your time goes toward problems that require real judgment. - Drive iterative, low-disruption UX improvements that continuously raise the quality of the product experience. - Act as a strong user advocate, influencing product decisions and priorities — and backing that advocacy with data and research, not just instinct. - Clearly communicate design rationale and build stakeholder alignment across product, engineering, and leadership. QUALIFICATIONS - Proven experience designing user-centered B2B or operations-focused digital products — and genuine curiosity about the workflows of real operational users, not just consumer experiences. - A track record of connecting design decisions to measurable business outcomes — adoption, retention, support reduction, or conversion — not just user satisfaction scores. - Experience owning or significantly contributing to a design system, with a clear point of view on what goes into it and why. - Strong expertise across the full design discipline: Information Architecture, User Flows & Journey Mapping, Wireframing & Prototyping, Visual & Interaction Design, and UX Research. - A habit of initiating research independently — you don't wait for a researcher to hand you findings. You go get what you need. - Fluency with AI-assisted design workflows — you actively use AI tools to accelerate production work, and you have the judgment to know when AI output misses the mark for real users. - Comfort working with product analytics and behavioral data to inform priorities, not just validate decisions after the fact. - Experience working in fast-paced, cross-functional, agile environments where you were a peer to PMs and engineers — not downstream of them. - Excellent communication and critical thinking skills — you can explain a design decision to a founder, an engineer, and a customer success rep in the same conversation, and each of them will leave understanding why it matters. - Thrives in ambiguity; treats continuous discovery as the job, not a phase before the "real work" begins. Why Prokeep? At Prokeep, we offer a dynamic, passionate, and collaborative work environment where innovation thrives. Here’s what you can expect: - Competitive Compensation: Reflecting your expertise and impact. - Equity Package: Your success is our success—share in the growth you’ll help create. - Comprehensive Benefits: Health, dental, vision, life, short & long-term disability, 401(k), and employee assistance program (EAP). - Flexible PTO: Recharge and refocus with the flexibility to manage your time with no preset limits - Continuous Growth: Yearly education stipend to support your professional development.