Revenue Operations Lead - AI Business at Prolific

Revenue Operations Lead – AI Business Prolific Prolific is building the world’s most trusted human feedback infrastructure for AI, research, and insight. We work with frontier AI labs, enterprise AI teams, and leading academic institutions to deliver high-quality, ethical, and scalable human data. As our AI business scales rapidly, we’re investing in strong, disciplined Revenue Operations to support increasingly complex sales motions, managed services delivery, and long-term customer value. The Role We’re looking for a Revenue Operations Lead to scale Prolific’s AI revenue engine across Sales, Customer Success, and Services. This role is explicitly RevOps-focused: systems, data, forecasting, process, and performance, not end-to-end marketing ops ownership. You’ll act as the operational backbone for our AI commercial organization, partnering most closely with Sales leaders, Account Executives, Customer Success, and BI, while working in tight collaboration with Marketing Ops and Research RevOps leads. You will support our growing Sales and CS presence across New York and San Francisco, with strong overlap with GTM leadership and exec stakeholders. Your mandate is to increase revenue efficiency and improve forecasting accuracy and confidence while ensuring high-quality, timely reporting and performance visibility This role sits at the heart of Prolific’s AI commercial engine. As we scale enterprise and frontier AI customers, revenue complexity increases and RevOps becomes a strategic accelerator. You’ll help ensure we can scale fast, predictably, and intelligently, with sales teams focused on closing, CS focused on value, and leadership confident in the numbers. If you thrive in ambiguity, care deeply about revenue mechanics, are a strong collaborator, and want to shape how an AI infrastructure company scales commercially, we would love to hear from you. What you'll be doing Revenue systems & infrastructure • Own and continuously optimize Prolific’s revenue systems, with HubSpot at the core. • Ensure clean, scalable workflows across sales, renewals, expansions, and services delivery. • Partner with Marketing Ops, RevOps for Research, BI and Support Ops on system boundaries, integrations, and data contracts (not duplicate ownership). • Identify gaps, document requirements, and lead implementation of scalable RevOps solutions. Revenue data, analytics & forecasting • Build and maintain revenue reporting and dashboards across pipeline, bookings, delivery, retention, and expansion. • Own forecasting rigor for the AI business: deal hygiene, stage definitions, pipeline reporting, confidence modelling, and variance analysis. • Partner closely with BI to improve data models, definitions, and executive-level reporting for MBRs and other forums. • Improve data quality and visibility across long, multi-stakeholder AI deal cycles. Sales & Customer Sucess Process Design • Design, document, and optimize end-to-end revenue processes (opportunity - contract - delivery - renewal/expansion). • Identify bottlenecks across Sales, CS, and Managed Services and drive pragmatic fixes. • Ensure operational readiness for complex deal structures, pricing models, and delivery commitments. Sales partnership & commercial enablement • Act as a trusted operational partner to Sales and CS leadership. • Support territory design, capacity planning, quota modelling / monitoring and pipeline health. • Enable new AI products, packaging, and commercial models from a revenue mechanics perspective (not marketing execution). • Support sales teams with insight, tooling, and clarity, not overhead. Execution & operating rhythm • Balance proactive, high-impact RevOps initiatives with responsive support for Sales and CS teams. • Establish clear operating cadences, documentation, and performance reviews and MBRs for the BU and Sales Leadership. • Support change management as Prolific evolves its AI offerings and revenue mix. Essential skills and experience: • Proven experience in Revenue Operations, Sales Operations, or Commercial Operations in a high-growth technology company. • Strong, hands-on experience owning and scaling with HubSpot • Deep practical understanding of sales motions, renewals, expansions, and forecasting. • Comfort partnering with BI and working with complex revenue datasets. • Ability to map messy real-world processes and turn them into clean, scalable systems. • A rigorous, outcomes-driven mindset with high standards for data quality and clarity. • This is a remote position, but the role requires working US East Coast hours, Nice to haves: • Experience working alongside (but not owning) Marketing Ops and demand systems. • Exposure to AI, data platforms, marketplaces, or managed services businesses. • Experience with tools such as Jiminny, Customer.io, Census, Metabase, or similar. • SQL fluency or strong comfort interrogating data directly. Why is Prolific a great place to work We've built a unique platform that connects researchers and companies with a global pool of participants, enabling the collection of high-quality, ethically sourced human behavioral data and feedback. This data is the cornerstone of developing more accurate, nuanced, and aligned AI systems. We believe that the next leap in AI capabilities won't come solely from scaling existing models but from integrating diverse human perspectives and behaviors into AI development. By providing this crucial human data infrastructure, Prolific is positioning itself at the forefront of the next wave of AI innovation—one that reflects the breadth and the best of humanity. Working for us will place you at the forefront of AI innovation, providing access to our unique human data platform and opportunities for groundbreaking research. Join us to enjoy a competitive salary, benefits, and remote working within our impactful, mission-driven culture. Join us to enjoy a competitive salary, benefits, and remote working within our impactful, mission-driven culture. At Prolific, our compensation packages for eligible roles include base salary, equity, and benefits. Many roles also include the opportunity to earn a cash variable element, such as a bonus or commission. Your recruiter will also be happy to share the specific salary range for your preferred location during the hiring process. Links to more information on Prolific Benefits External Handbook Website Youtube Privacy Statement By submitting your application, you agree that Prolific may collect your personal data for recruiting and global organization planning. Prolific's Candidate Privacy Notice explains what personal information Prolific may process, where Prolific may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Prolific use of your personal information.