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Mid LevelFull-timeAWS
Salary Range
$51,000 - $69,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
The Call Center Associate at Promise is a vital team member, helping individuals manage utilities debt by providing clear, compassionate support. This role involves handling client inquiries and guiding clients through Promise's services and financial relief programs.
Key Responsibilities
- →Respond to client inquiries through phone, email, and text, delivering accurate and clear communication
- →Assist bilingual clients in English and Spanish to fully utilize Promise's services
- →Escalate complex issues to the appropriate teams for swift resolution
- →Inform clients about special relief programs and assist them through the application process
- →Maintain detailed records of client interactions to ensure consistent, high-quality service
Requirements
- ✓Preferred: At least 1 year of experience in a call center or client service role
- ✓Preferred: Bilingual in English and Spanish to effectively support a diverse client base
- ✓Strong communication skills, dependability, and a positive attitude
- ✓Ability to stay organized while handling multiple inquiries and delivering high client satisfaction
- ✓Availability to work on-site full-time in our Fairfield, CA office
Benefits
- ★Equity for All: All full-time employees receive stock options to share in our company’s success
- ★100% Paid Health Coverage: We cover 100% of base medical, dental, and vision insurance plans for employees and their dependents
- ★On-Site Role in Fairfield, CA: Enjoy a focused, supportive environment with access to real-time guidance and resources to help you succeed
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