Office & People Operations Intern (With Full-time Potential) at Propel

ABOUT US Propel builds technology that strengthens the social safety net in America. We envision a future where every American has the tools and resources they need to thrive. The safety net's strength depends not just on funding, but delivery. Propel exists to dramatically improve how government benefits are delivered. Managing SNAP benefits, picking a D-SNP plan, or protecting against EBT theft should feel as seamless as Apple Pay or Netflix. Governments struggle to build modern, scalable user experiences. We don't. Over 5.5 million Americans trust Propel today. We've grown revenue 35% YoY and are reinventing entire benefit categories, including Medicare, around the real needs of low-income Americans. We're building a high-growth, high-ceiling, sustainable for-profit company where impact drives revenue. ABOUT THE ROLE We're hiring a part-time Office & People Operations Intern to help keep our Brooklyn office running and our team well-supported. This role sits at the intersection of people ops, facilities, and administrative coordination - the kind of work that makes everything else easier. Our current office manager is moving on to a new opportunity, and we're restructuring the responsibilities of the team and the role. You'll be stepping into real ownership: sending contracts, managing building access, making sure the office feels like a good place to work, and supporting a great team. This role starts at 30 hours per week at $25-30 per hour with the potential to grow into a full-time position as we learn how the team's needs evolve. This will require 4+ days in our Brooklyn office, arriving by 8:30am. WHAT YOU'LL DO PEOPLE OPERATIONS - Process contracts. Review, send for signature in docusign, and file once returned. - Support onboarding and offboarding workflows. - Coordinate with our IT vendor to provision access for new employees. - Support background check coordination. OFFICE OPERATIONS - Work with our vendor to order office lunches 2-3 times per week and help coordinate team happy hours and events. - Schedule TaskRabbit for care for office plants. - Manage the visitor experience. Coordinate with building security to greet and direct guests. - Learn our door locking system and manage building access for new and departing employees. GENERAL SUPPORT - Partner with the People Ops team and others on coordination and logistics as needs arise. WHAT YOU HAVE EXPERIENCE - Some prior experience in an office, HR, people ops, or administrative context is highly valued. - Comfortable managing multiple ongoing tasks and keeping track of details. - Clear written and verbal communication. You keep people informed without being asked. - Comfortable learning new tools (HRIS systems, door access software, payroll platforms, etc.). - Regular use of LLMs and an openness to learn new AI technologies. MINDSET - Ownership: You follow things through to done, without needing to be reminded. The team will depend on you being proactive about identifying and completing things. - Reliability: You show up when you say you will. You do what you commit to. People can count on you. - Attention to Detail: You spot and fix inconsistencies or errors. Contracts, employee data, and access setup have real stakes. You treat them that way. - Low Ego: Everyone at Propel is a doer. You take care of what needs to be done, regardless of how glamorous it is. - Warmth: You're often the first face a visitor or new hire encounters. You set the tone - Curiosity: You ask great questions and are comfortable figuring things out. NICE TO HAVE - Familiarity with HRIS platforms (e.g., Rippling, BambooHR) - Comfort with tools like Slack, Notion, or similar WHAT WE OFFER - 30 hours per week with potential to grow into full-time - Brooklyn office (in-person) - Real ownership and exposure to people ops at a fast-growing tech company WHY THIS ROLE MIGHT NOT BE FOR YOU The scope of this role will evolve. We're actively figuring out how it fits alongside our current team, and not everything has been fully defined yet. If you need a highly structured, fully scoped role from day one, the timing isn't right. Much of the work is recurring and operational. It's meaningful - events, contracts, and access setup matter a lot - but if you're looking primarily for project-based or strategic work, this probably isn't it. This role requires regular in-person presence in our Brooklyn office. That's a real requirement. This starts as a part-time role. Full-time is possible, but it's not guaranteed. ADDITIONAL CONSIDERATIONS We are committed to building a diverse and inclusive team, and welcome applicants from all backgrounds and abilities. Interview Accommodations: Propel is committed to providing reasonable accommodations throughout the interview process. If you need accommodations due to a disability or medical condition (such as additional time or accessibility support), please let us know as early as possible so we can support you appropriately. Background Check Requirement: For roles with access to confidential employee or customer information, a background check may be conducted following a conditional offer. All background checks are handled in accordance with applicable laws, including the Fair Credit Reporting Act (FCRA). More About Propel Propel is a technology company that’s strengthening the social safety net for people who receive government benefits. Over 5 million Americans trust the free, modern Propel app to manage their government benefits, save money, and get updates when their benefits change. We’ve also partnered with renowned institutions and organizations like Vote.org [Upgrade to PRO to see link] GoFundMe, and GiveDirectly. Propel is a for-profit, venture-backed company that holds its social mission at its core. We're proud to be supported by a blend of nonprofits, impact investors, and world-class investors including the Robin Hood Foundation, Andreessen Horowitz, Nyca Partners, Financial Health Network, JPMorganChase, Kevin Durant, Serena Williams, and Nas. LEARN MORE ABOUT OUR IMPACT FROM THE PRESS Fintech Company Propel Announces $10 Million Fund For Food Stamp [Upgrade to PRO to see link] Late Show With Stephen Colbert [Upgrade to PRO to see link] How to Propel the Fight Against Poverty in America [Upgrade to PRO to see link] How Tech is Helping Poor People Get Government Aid [Upgrade to PRO to see link] How one tech startup is giving cash to SNAP recipients [Upgrade to PRO to see link] Recipients Affected By Government Shutdown [Upgrade to PRO to see link] How hunger relief groups say you can help feed your neighbors during the shutdown and beyond [Upgrade to PRO to see link] Join us, and let's build something amazing together!