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ManagerFull-timeRust
Salary Range
$105,000 - $125,000 /year
About the Role
We are looking for a Customer Success Manager to join Propel Software. This role will independently own success outcomes for a portfolio of named accounts, focusing on driving adoption and value realization while managing retention and growth.
Key Responsibilities
- →Engage proactively with a portfolio of named accounts to understand evolving needs, business goals, and challenges, and align solutions using our products and services.
- →Build and nurture strong relationships with key stakeholders to foster trust and become a trusted advisor.
- →Conduct bi-annual executive business reviews to confirm strategic alignment, review joint roadmaps, and track progress toward shared goals.
- →Drive product adoption and value realization post-implementation by delivering training, resources, and best practices; create and maintain customer success plans.
- →Monitor customer engagement and usage data to identify risks, resolve issues in collaboration with internal teams, and recommend product enhancements.
- →Identify and cultivate upsell opportunities for new products and expansion within the existing customer base, collaborating closely with Sales and Product teams to exceed expansion revenue goals.
- →Drive renewal strategies by articulating the value, modules, and products to key stakeholders and executive sponsors.
- →Advocate for the customer internally, influencing product development and strategic decisions to enhance the overall customer experience.
Requirements
- ✓5+ years of experience as a Customer Success Manager in SaaS or enterprise software.
- ✓Knowledge and experience with Quality Management System (QMS) software and tools (e.g., electronic QMS, LMS, validated systems).
- ✓Proven ability to guide customers through the adoption and value realization of QMS software platforms.
- ✓Experience communicating and presenting to executive-level customers.
- ✓Solid problem-solving skills, critical thinking, and a proactive, customer-focused approach.
- ✓Strong organizational and time management skills, capable of handling multiple customer accounts and priorities.
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