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Mid LevelFull-timeAWS
Salary Range
$72,250 - $97,750 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
Prosper is seeking a Contact Center Systems Administrator to join our Communications Channels team. This role will be responsible for managing contact center systems across multiple business lines including sales, service, investor, credit risk, and collections.
Key Responsibilities
- →Oversee the relationship with NICE cloud-based contact center vendor (CXone/LiveVox)
- →Manage dialer/IVR software upgrades and integrations with other systems
- →Conduct regular maintenance/updates to ensure systems are running smoothly
- →Vet and test the connection of CXone/LiveVox with various platforms used to service the contact center
- →Support real-time monitoring and routing practices along with communication channels in the operations centers
- →Create call scripts that use smart routing and data from internal data sources
- →Manage and maintain all outbound calling systems and settings
- →Optimize dialing lists, campaign schedules, and call routing based on business requirements
- →Implement and manage call recording, monitoring, and reporting functionalities
- →Collaborate with Legal & Compliance teams to ensure contact strategies comply with all applicable laws
Requirements
- ✓Bachelor's degree preferred
- ✓6 months+ experience as a Dialer Administrator or in a similar contact center role
- ✓Knowledge of standard call center applications and systems, including IVR, ACD, and dialer technologies
- ✓Experience with NICE’s CXone or LiveVox platform preferred
- ✓Ability to work collaboratively with internal and external organizations
- ✓Multi-tasker with strong attention to detail
- ✓Strong analytical, reasoning, and reporting skills
- ✓Ability to work a flexible schedule to meet business needs
- ✓Demonstrated success working in a fast-paced environment
Benefits
- ★Flexible time off
- ★Comprehensive health coverage
- ★Competitive salary
- ★Paid parental leave
- ★Wellness benefits including mental health resources and virtual workouts
- ★Perks including Udemy access, childcare assistance, pet insurance discounts, and legal assistance
