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Entry LevelFull-timeGitAIAPI
Salary Range
$36,125 - $48,875 /year
This salary is estimated based on similar roles. The actual salary may vary.
Key Responsibilities
- →Elicit and prioritize business requirements from contact center stakeholders
- →Map current and future-state customer journeys leveraging autonomous AI agents
- →Design and architect natural, multi-turn conversational experiences
- →Translate business processes into autonomous agentic workflows
- →Lead UAT and A/B testing initiatives to evaluate conversation performance
- →Partner with data teams to identify knowledge sources and integration requirements
Requirements
- ✓Proven experience transforming contact center journeys through AI-driven automation
- ✓Strong understanding of conversational design and prompt engineering
- ✓Experience with agentic workflows and dialog design
- ✓Knowledge of UAT and A/B testing methodologies
- ✓Ability to balance exceptional customer experience with operational efficiency
- ✓BenefitBullets: []
