Senior Program Manager, Lifecycle Services Center of Excellence at Purestorage

We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE We are building a Lifecycle Services Center of Excellence that will redefine how Everpure delivers value to enterprise customers. This new capability will create and operationalize a single lifecycle model designed to ensure customers adopt, operate, and continuously expand their use of our technology platform. We are looking for a Senior Program Manager who can build this capability from the ground up. This role is part strategist, operator, and builder. You will design the lifecycle services model, create the frameworks and playbooks that power it, and drive adoption across services, sales, and product teams. Your work will shape how we support customers throughout their lifecycle and will directly influence customer retention, expansion, and long-term revenue durability. WHAT YOU'LL DO • Architect the CoE Framework: Lead the ground-up creation of the Lifecycle Services operating model, establishing the standardized methodologies, governance structures, and delivery playbooks used globally. • Operationalize the Customer Experience: Design end-to-end engagement journeys—from onboarding and deployment to proactive optimization—ensuring customers achieve measurable business outcomes at every stage. • Drive Cross-Functional Transformation: Align global leaders in Technical Services, Enablement, and Digital Technology around a unified lifecycle vision, driving the adoption of new programs across all customer-facing teams. • Measure Strategic Impact: Establish and monitor KPIs focused on time-to-value, customer health signals, and expansion impact, providing executive leadership with visibility into how lifecycle services drive performance. • Scale Global Programs: Translate complex business strategies into actionable, repeatable programs including customer health risk models and executive success planning processes. WHAT YOU BRING • 8+ years of experience in program management, customer success, services operations, or lifecycle management in a B2B technology company • Experience leading large cross-functional programs or organizational initiatives • A strong understanding of enterprise customer lifecycles and service delivery models • Expertise in Lifecycle Strategy: Deep understanding of B2B enterprise customer lifecycles and experience designing service delivery models or Centers of Excellence that drive measurable retention. • Strategic Program Leadership: Proven ability to lead large-scale, cross-functional organizational transformations and move fluidly between high-level strategy and operational execution. • Framework & Playbook Design: Skill in synthesizing ambiguous requirements into structured frameworks, operational playbooks, and clear governance rhythms that scale across global regions. • Stakeholder Influence: Exceptional communication skills with a track record of building alignment among executive leadership and diverse functional teams (Sales, Product, Services). • Location: We are primarily an in-office environment and therefore, you will be expected to work from the Santa Clara or Raleigh office in compliance with Everpure’s policies, unless you are on PTO, or work travel, or other approved leave. #LI-ONSITE Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations. This role may be eligible for incentive pay and/or equity. There is no application deadline and we accept applications on an ongoing basis until the job is filled. The annual base salary range is: $146,000—$273,000 USDWHAT YOU CAN EXPECT FROM US: • Innovation: We celebrate those who think critically, like a challenge, and aspire to be trailblazers. • Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workplaces in Technology™, Fortune's Best Workplaces in the Bay Area™, and certified as a Great Place to Work®! • Team: We build each other up and set aside ego for the greater good. And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events. Check out purebenefits.com for more information. ACCOMMODATIONS AND ACCESSIBILITY: Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at [Upgrade to PRO to see contact] if you’re invited to an interview. OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM: We’re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn’t just accepted but embraced. That’s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership. Everpure is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire. Join us and bring your best. Bring your bold. Pure and simple.