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ManagerFull-timeReactAWS
Salary Range
$32,640 - $44,160 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are seeking a Technical Program Manager to join our Fleet Reliability Engineering team at Pure Storage. This role focuses on driving projects and releases that ensure the highest reliability across our global fleet of customer FlashBlade systems.
Key Responsibilities
- →Manage critical customer escalations from Pure Support, collaborating with hardware, software, support, and customer-facing teams to triage issues and set resolution expectations.
- →Communicate updates to leadership, ensuring they are informed of critical customer escalations.
- →Drive initiatives to improve Fleet Reliability across Engineering, challenging teams to fix bugs, enhance test automation, and develop new features.
- →Manage maintenance releases and processes that deliver critical fixes to the field.
- →Manage software projects that enhance response times, issue tracking, and metrics for improving customer Fleet Reliability.
- →Develop schedules, identify dependencies, critical paths, and bottlenecks, maintaining execution throughout program durations.
- →Oversee Fleet Reliability metrics measuring success and contribute to planning for continuous improvement.
- →Provide operational support in coordinating Monthly updates, Quarterly Business Reviews, Annual Planning, etc.
- →Help coordinate our global Engineering on-call program.
- →Be the voice of the customer during internal meetings, advocating for solutions and improvements.
Requirements
- ✓Experience as a Technical Program Manager; BS/MS in computer science, MBA or engineering management equivalent preferred.
- ✓Proven expertise managing projects throughout the entire SDLC, including investigation, design, execution, and delivering products to market on schedule while addressing customer feedback.
- ✓Excellent project management and organizational skills, with demonstrated ability to prioritize and adapt under pressure.
- ✓Outstanding verbal and written communication skills.
- ✓Demonstrated ability to understand high-level technical architecture, the trade-offs, and communicate effectively with technical and non-technical groups.
- ✓Able to identify and deliver on process changes that speed execution.
- ✓Strong focus on customer service and experience engaging with customers in troubleshooting or escalation scenarios.
- ✓Experience working with cross-functional teams such as hardware, sales, and customer support.
Benefits
- ★Pure Innovation: We celebrate those who think critically, like a challenge, and aspire to be trailblazers.
- ★Pure Growth: We provide space and support to grow along with us and contribute to meaningful work.
- ★Pure Team: We build each other up and set aside ego for the greater good.
- ★Flexible Time Off
- ★Wellness Resources
- ★Company-Sponsored Team Events
