Salary Range
$114,750 - $155,250 /year
EstimatedThis salary is estimated based on similar roles. The actual salary may vary.
AT PYLON, WE'RE BUILDING THE FUTURE OF B2B POST SALES.
Weβre building the all-in-one B2B post-sales support platform powered by conversational data and layered with intelligence to help our customers run their operations in real-time.
Weβre backed by a16z, BCV, General Catalyst, Y Combinator.
Currently more than 1000 companies including Linear, Cognition (makers of Devin), Modal Labs, and Incident.io [Upgrade to PRO to see link] run their support and customer success workflows with Pylon. You'll also find us on the Enterprise Tech 30 List [Upgrade to PRO to see link]
THE ROLE
This is an individual contributor role to start, but we're looking for someone with the mindset and experience to grow into a team lead or manager for the EMEA region as we scale. You'll be the go-to person for our European customers β owning issues end-to-end, becoming a product expert, and setting the standard for what great support looks like in this region.
Location: Remote for an initial ramp period (a few months), then fully in-office at our East London office once it opens. We're looking for candidates based in or willing to relocate to London.
WHAT YOU'LL DO
- Answer customer questions about the product, spanning a wide range of topics
- Write and update knowledge base content including troubleshooting guides, feature explainers, and more
- Dogfood Pylon's suite of support products, give feedback, and influence roadmap
- Work closely with product and engineering to fix bugs and troubleshoot issues
- Help lay the groundwork for a scalable EMEA support team and process
- Tinker with new processes, new features, and β¨AI
REQUIREMENTS
- Located in (or will relocate to) London and excited about working in-person in East London once our office opens β remote for the first few months while we get set up. We expect the office to open in September 2026.
- 1 month on-site ramp in our San Francisco office
- Comfortable regularly interacting with customers over chat and video
- An interest in tinkering with the product
- 1β8 years of experience
- Some leadership experience and an interest in growing into a team lead/manager role for the region down the line
- Technical background and appetite is a big plus
NICE TO HAVE
- Experience with Slack Connect, Microsoft Teams, or similar channel-based communication tools
- Familiarity with support tooling (Pylon, Zendesk, Intercom, Front, etc.)
- Experience at an early-stage startup or as an early hire in a new regional office
- Prior experience building out or scaling a support function
WHY THIS ROLE
- You'll be Pylon's first EMEA support hire β a rare chance to own a region from day one and build something from scratch.
- Clear path to leadership. We're investing in EMEA for the long term. The hope is that this person grows into leading the regional team.
- Work on a product you'll become an expert in. Pylon has a wide surface area and is evolving fast β there's always something new to learn.
- Competitive compensation and equity in a high-growth, well-funded startup.
OUR PERKS
π₯ Fully covered medical, dental, and vision insurance for employees
π¦ 401(k) retirement plan
π Commuter benefits
π± Parental leave
ποΈ Unlimited PTO
πΊοΈ Annual offsite
π½ Lunch, dinner, and snacks at the office
ποΈ Fitness stipend
More about Pylon
Funding: Series B led by a16z and BCV ($51M total raised)
Founders: Advith Chelikani [Upgrade to PRO to see link] Robert Eng [Upgrade to PRO to see link] and Marty Kausas [Upgrade to PRO to see link]
Team: Currently 90+ and growing!