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SeniorFull-timeAI
Salary Range
$16,575 - $22,425 /year
This salary is estimated based on similar roles. The actual salary may vary.
We are seeking an Application Support Specialist based in Mexico to support our ChampionAI solutions. In this role, you are not just helping customers with their concerns; you are ensuring that our users feel supported and confident. You will focus heavily on responding to user inquiries and tracking internal and external tickets in an AI-driven environment.
This is a fully remote role for those with existing work authorization in Mexico.
What You’ll Do:
• Empathetic Problem Solving: Act as the first point of contact for customer issues, providing patience and a customer-centric approach to troubleshooting via email or chat.
• Bridge to Engineering: Take ownership of reported issues and translate customer feedback into actionable insights for our Engineering team to improve the product.
• Communication: Translate technical concepts into clear, concise instructions for non-technical ChampionAI users.
• Trend Analysis: Analyze the support records to identify common friction points
• Documentation: Collaborate with the product to maintain and improve our user manuals. 
Free to sign up. Takes 30 seconds.
About QADInc
QAD Inc. is a global provider of enterprise resource planning (ERP) and supply chain management solutions, specializing in serving mid-sized manufacturers and complex industries. Founded in 1979 and headquartered in Santa Barbara, California, the company has established itself as a leader in delivering software that addresses the unique challenges of manufacturing businesses, including those in aerospace, defense, automotive, and high-tech sectors. With decades of experience, QAD Inc. has built a reputation for understanding the intricacies of modern manufacturing operations and providing scalable, adaptable solutions to enhance efficiency and visibility across the supply chain. QAD Inc.'s core offerings include QAD Enterprise Resource Planning (ERP) software, which integrates financials, supply chain, manufacturing, and customer relationship management into a unified platform. Key features of their solutions emphasize real-time analytics, cloud-based accessibility, and industry-specific functionalities tailored to regulatory compliance and complex production processes. The company primarily targets manufacturers seeking to optimize their operations, improve decision-making through data insights, and streamline global supply chains. Their products are designed to support businesses of varying sizes, from growing enterprises to large multinational corporations with diverse operational needs. QAD Inc. has achieved significant recognition as a trusted partner in the manufacturing technology space, with a robust customer base spanning over 60 countries. The company differentiates itself through its deep industry expertise and commitment to continuous innovation, regularly updating its platforms to incorporate the latest technological advancements, such as artificial intelligence and IoT integration. By focusing on delivering tangible business outcomes, such as reduced costs, improved inventory management, and enhanced customer satisfaction, QAD Inc. has solidified its position as a key enabler of digital transformation for manufacturers worldwide.
