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SeniorFull-time
Salary Range
$66,300 - $89,700 /year
This salary is estimated based on similar roles. The actual salary may vary.
The  Operational Excellence Manager is responsible for leading major Lean and cultural transformations across their customers in the Food & Beverage, CPG and General Manufacturing industries through the implementation of QAD Redzone software and expert level coaching. Coaches work within highly autonomous teams led by a Coach Director, have practical experience of delivering CI in plants and believe in leading-through-doing. They work directly with customers’ shop floor staff, frontline leaders, CI directors and C-level executives to achieve both significant personal growth and tremendous productivity gains.
Before applying, please read below:
This position is Full Time, Exempt, Remote and required to travel 42 weeks, Monday through Thursday (annually). Coaches must be able and willing to transport themselves by means of both driving and flying to customer locations up to 80% as needed.
Bilingual in English and Spanish is required.
Responsibilities
• Oversees and coaches 5-7 customers at a time
• Trains customers on workflows inside Redzone software through multiple 90-day on-site deployments 
• Facilitates shop-floor Huddles and leadership team Daily Vital Signs meetings to support action cycles on the shop floor
• Tracks performance data and customer uplifts throughout the deployment
• Leads process improvement and kaizen activities for customers 
• Openly shares feedback with frontline teams and leadership to drive positive behavior change and uplift results
• Facilitates remote weekly customer progress meetings
• Identifies miracle stories as well as miracle results to guide celebrations of wins with the customer
• Manages project schedules with customers
• Provides Success Assessments upon project completion
• Delivers executive overviews and provides customers with information related to all Redzone programs
• Troubleshoots customer technical issues as needed
• Supports customer identification of next steps in their Redzone journey
• Other duties as assigned
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About QADInc
QAD Inc. is a global provider of enterprise resource planning (ERP) and supply chain management solutions, specializing in serving mid-sized manufacturers and complex industries. Founded in 1979 and headquartered in Santa Barbara, California, the company has established itself as a leader in delivering software that addresses the unique challenges of manufacturing businesses, including those in aerospace, defense, automotive, and high-tech sectors. With decades of experience, QAD Inc. has built a reputation for understanding the intricacies of modern manufacturing operations and providing scalable, adaptable solutions to enhance efficiency and visibility across the supply chain. QAD Inc.'s core offerings include QAD Enterprise Resource Planning (ERP) software, which integrates financials, supply chain, manufacturing, and customer relationship management into a unified platform. Key features of their solutions emphasize real-time analytics, cloud-based accessibility, and industry-specific functionalities tailored to regulatory compliance and complex production processes. The company primarily targets manufacturers seeking to optimize their operations, improve decision-making through data insights, and streamline global supply chains. Their products are designed to support businesses of varying sizes, from growing enterprises to large multinational corporations with diverse operational needs. QAD Inc. has achieved significant recognition as a trusted partner in the manufacturing technology space, with a robust customer base spanning over 60 countries. The company differentiates itself through its deep industry expertise and commitment to continuous innovation, regularly updating its platforms to incorporate the latest technological advancements, such as artificial intelligence and IoT integration. By focusing on delivering tangible business outcomes, such as reduced costs, improved inventory management, and enhanced customer satisfaction, QAD Inc. has solidified its position as a key enabler of digital transformation for manufacturers worldwide.
