IT Application Operations Analyst at QADInc

We are seeking a detail-oriented and technically skilled IT Application Operations Analyst to support and maintain core enterprise applications. In this role, you will perform application administration, troubleshoot issues, support end users, and ensure the stability and availability of key operational systems. This role goes beyond routine administration and requires a strong troubleshooting and triage mindset—someone who can independently investigate issues, understand complex system interactions, and determine where problems originate across multiple layers. The ideal candidate is a go-getter and problem solver who asks inquisitive questions, compares data sets, reads logs, validates assumptions, and knows how to escalate issues with context when needed. Success in this role depends as much on how you think and approach problems as on your technical foundation. We are seeking a detail-oriented and technically skilled IT Application Operations Analyst to support and maintain core enterprise applications. In this role, you will perform application administration, troubleshoot issues, support end users, and ensure the stability and availability of key operational systems. This role goes beyond routine administration and requires a strong troubleshooting and triage mindset—someone who can independently investigate issues, understand complex system interactions, and determine where problems originate across multiple layers. The ideal candidate is a go-getter and problem solver who asks inquisitive questions, compares data sets, reads logs, validates assumptions, and knows how to escalate issues with context when needed. Success in this role depends as much on how you think and approach problems as on your technical foundation.   Application & System Administration: ● Manage incoming application and software requests ● Perform day-to-day administration, configuration, maintenance, upgrades, and troubleshooting of enterprise applications. ● Read and analyze application and system logs to diagnose issues, identify root causes, and prevent recurring incidents. ● Work across application and infrastructure layers to isolate failures and determine where issues originate. ● Provide detailed reports and analysis on application usage Operations & Support: ● Respond to application incidents with a structured triage approach: identify affected layers, validate recent changes, review logs, compare historical vs. current behavior, and assess related tickets. ● Perform root cause analysis and document findings so issues can be efficiently escalated or permanently resolved. ● Collaborate closely with internal IT teams and external partners to resolve complex operational issues. ● Support user requests related to application access, licensing, configuration, and operational workflows. ● Participate in testing and validation activities for changes, upgrades, and new implementations, ensuring issues are identified before production impact. Security & Compliance: ● Ensure systems adhere to internal security standards, access controls, and audit requirements. ● Maintain accurate documentation related to access, licensing, configurations, and operational procedures. Continuous Improvement:  ● Identify repetitive manual tasks or recurring issues and proactively recommend improvements or automation. ● Contribute to process documentation, runbooks, and knowledge base articles to reduce operational risk and dependency on individuals. ● Participate in improvement initiatives aimed at increasing system reliability, onboarding success rates, and overall user experience.